A Track & Trace scheme is an URL with open slots for a tracking code and other parameters requied by the tracking service. The parameters are then filled in on each order, and a tracking URL is available in order step notification emails.

To create a Track & Trace schema:

  • Go to Settings > Ecommerce > Orders > Track & Trace
  • Click New track and trace in the toolbar to open the configuration view (Figure 1.1)
Figure 1.1 Creating a track & trace scheme
  • Provide a name
  • Provide an URL schema – these are particular to your delivery service, and you should contact them if in doubt. The URL schema should contain a number of parameters, which are unique to each delivery.
  • Add parameters matching the parameters in the URL schema
  • Save