In the customer center in Rapido, it is possible to use the Return Merchandize Autorization feature (Figure 1.1). RMA allows customers to create return requests for an order with comments specifying the reason for the return.

Figure 1.1 The My RMA page lists your created RMA requests

When logged in, the user can go to the My RMA page to:

  • Create new RMA requests (Figure 1.2)
  • See a list of their RMA requests where they can view or cancel each request
Figure 1.2 Creating an RMA request

The user can then view their requests from the RMA list (Figure 1.3).

Figure 1.3 View the details and history of an RMA request

For more information about how to set up and use RMA, see the general Dynamicweb 9 documentation.