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Resetting Loyalty Point
Hi , One of my customers is using the Loyalty Point feature. There are transactions in the loyalty points for some of the users. Now, they would like to reset the loyalty points, but they do not want to remove the transactions; they only want to rese ...
Phyu Sin Htike
08/11/2023 10:17:18
Last post: 12/12/2023 09:56:40
Antispam on Carts
Hi, Is there any sort of antispam validation performed on orders? The reason I ask is because we have a customer who is constantly getting some dummy carts created. Over time we've seen: Carts without orderlines Carts with OrderComplete=True (but ...
Nuno Aguiar
06/11/2023 10:38:06
Last post: 24/11/2023 18:06:33
Documentation on B2B / B2C best practices
Can someone point me in the direction of documentation on best practices when it comes to implementing B2B / B2C versions of a site? I am thinking specifically of User groups (Private / Business) prices with / without VAT, and specific price discount ...
Stephen Anthony Jackson
31/10/2023 13:39:53
Last post: 01/11/2023 15:36:31
The easiest way for editors to export orders to spreadsheet
Hi What is the easiest way for an editor to export orders to a spreadsheet? Of course, it is posible to do in settings and data integration, but we want to give the editor a more userfriendly solution, where they don´t have to go into settings ...
Hans Ravnsfjall
26/10/2023 11:27:18
Last post: 30/10/2023 10:14:07
Assortments not filtering product detail pages
Hi, I have an assortment setup and the product list page shows only the products in the assortment as expected. But if I navigate directly to a product detail page, for any product that is not in the assortment, I can see that page. Is this the expec ...
Cátia Torego
19/10/2023 10:02:35
Last post: 23/10/2023 17:36:19
Cart is not available on frontend after user decline cookies
Hi, If user has items in cart and decline cookies using Cookie Manager the cart is not available on frontend (it does not get deleted). Although, user is able to add products to cart and no cookie gets created. Is this the expected behavior? Is there ...
Mario Santos
10/10/2023 17:22:18
Last post: 12/10/2023 10:21:01
Users and groups rules in discounts - anonymous users behavior
We noticed some inconsisitent results using different users and groups settings in discounts. When we don't specify any user, group, customer number - it works for all users. When we select only Anonymous users - it is working for logged in users ...
Mario Santos
09/10/2023 17:28:44
Last post: 07/02/2024 08:47:02
Reserved Stock
Hi, I'm looking for some guidance on how to implement the following requirement. In a B2B shop, all customers can order from the same stock, on top of that, a subset of VIP customers can also order from additional VIP stock I have been looking at ...
Justin Sjouw
09/10/2023 12:53:03
Last post: 20/10/2023 12:04:30
Display UserAddress Custom fields in Address table header
Hi guys, I have noticed that I have no way of selecting a custom Address field in the header of the table (when listing Addresses): It seems that I can only select the standard fields: Is there a setting that would allow selection of Cuatom Address f ...
Adrian Ursu
02/10/2023 14:21:47
Last post: 02/10/2023 16:57:38
Possibility to tie default shipping and payment to shop
Hi DW, We have a situation where we want to tie the default shipping method to the shop, or at least be able to choose two different default shipping methods depending on which shop you the customer is shopping on. Do you have any suggestions as to h ...
Martin Ottesen
25/09/2023 12:56:05
Last post: 26/09/2023 08:38:08
URL renderer stopped working
Hi, On one of our solutions the URL rewrite stopped working. For exmaple instead of : https://nevotex.se/home The URL rendered to : https://nevotex.sedefault.aspx/?ID=9890 Alson in backend in the page properties you could see that the URL was "d ...
Aki Ruuskanen
19/09/2023 15:05:12
Last post: 20/09/2023 15:10:50
Control sorting when passing the ProductIDs as filter parameters
Hi guys, I have a situation that, I believe, applies to both Rapido and Swift, although in my situation it originated from Rapido. In some situations, we send over a list of ProductIds to an endpoint/service that uses a Query to retrieve products. Th ...
Adrian Ursu
13/09/2023 12:26:24
Last post: 14/09/2023 10:33:15
Variant price disabled
Hi, I have a setup where the Price field is set to "Allow change of field content across variants" But the price in the Variant is still disabled. Is there another setting I might be overlooking? ...
Justin Sjouw
06/09/2023 09:55:36
Last post: 06/09/2023 10:38:32
Klarna - The remote name could not be resolved: 'payment.testdrive.klarna.com'
Hi I'm trying to test the Klarna payment provider (DW v9.15.12). But when the payment request is being sent to Klarna I get this errormessage: Does any one know why? ...
Lars Larsen
29/08/2023 11:23:43
Last post: 05/09/2023 10:14:49
Best way to pull selected shop ID from Shipmondo
Hi there, I have a site using Shipmondo. As part of the checkout process it captures a shop ID which is stored in OrderShippingProviderData in a format like this: { "ShipmondoCarrierProductCode": "GLSDK_SD", "ShipmondoService ...
Imar Spaanjaars
28/08/2023 22:28:06
Last post: 28/08/2023 22:57:37
Variant Group Options are not sorted
Hi, When we're loading Variant Options, my expectation is that the options by default would honor the sort order of the UI/database. Looking into the private FillVariants() method I see no specific instruction for that. Can that be added? Below i ...
Nuno Aguiar
25/08/2023 18:05:45
Last post: 05/09/2023 13:39:40
Change type custom order field
We have encountered a strange error related to custom order fields. First we created a new custom order field "MyOrderField" with type "Checkbox". After a while we found out that this field needs to be a text field. And since we c ...
Martin Moen
25/08/2023 15:09:43
Last post: 28/08/2023 12:30:22
Edit order line price changes type
Hi, When I edit an order line price in the backoffice the order line type changes from Product to Fixed. Is this the correct behavior or is it a bug? Because the frontend template hide Fixed order lines by default. DW version 9.15.9 ...
Cátia Torego
17/08/2023 12:10:18
Last post: 17/08/2023 12:23:41
Grouping Facets
Hi guys, I have a situation where the customer asks us to display the Facets grouped into different containers. I know that Facets are rather flat as information structure but I was wondering if we can use the various Facet files definition from the ...
Adrian Ursu
15/08/2023 13:23:34
Last post: 16/08/2023 10:24:03
Variant limitations on related products
Hi guys In ecommerce i have added variant limitations to related products like this: But nothing happens in the frontend. I'm running on Rapido version 3.4.3 So i thought it might be because Rapido did not support this feature, so i tried to make ...
Jesper Holm Damgaard
31/07/2023 14:21:12
Last post: 23/08/2023 16:38:42