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Users and groups rules in discounts - anonymous users behavior

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Mario Santos Dynamicweb Employee
Mario Santos
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Posted on 09/10/2023 17:28:44

We noticed some inconsisitent results using different users and groups settings in discounts.

  • When we don't specify any user, group, customer number - it works for all users.
  • When we select only Anonymous users - it is working for logged in users as well.
  • When we select a user group and Anonymous users - it only works for logged in users that belong to the group specified, even though Anonymous users is checked.

https://www.screencast.com/t/TSovJoQuD 

Is this the expected behavior? What is the logic around the Anonymous users checkbox?

 

Thanks,
BR Mario

 

 


Replies

 
Kristian Kirkholt Dynamicweb Employee
Kristian Kirkholt
Posted on 10/10/2023 08:41:10
Reply

Hi Mario

We have tried to reproduce the problem from here, but get the same Discount result.
What is the goal. The user can´t be both logged in from a usergroup and anonymous users at the same time. 
Can you split the discount in Logged in  / Anonymous.
Could you update Ticket 9390 with URL of the website, then we can have a look at the setup

Kind Regards
Dynamicweb Care Support
Kristian Kirkholt

 
Kristian Kirkholt Dynamicweb Employee
Kristian Kirkholt
Posted on 10/10/2023 13:46:41
Reply

Hi Mario

Correction. Checkbox Anonymous is not part of Discount calculation
This is a bug.

Sorry for any inconvenience caused

Kind Regards
Dynamicweb Care Support
Kristian Kirkholt

 
Mario Santos Dynamicweb Employee
Mario Santos
Posted on 10/10/2023 16:38:59
Reply

Hi Kristian,

Thanks for looking into this.

BR, Mario

 
Kristian Kirkholt Dynamicweb Employee
Kristian Kirkholt
Posted on 07/11/2023 14:13:40
Reply

Hi Mario

Bug #15959 regarding Discounts AnonymousUsers setting 

Fixed in Dynamicweb 9.16.2
Get this version from the download section https://doc.dynamicweb.dk/downloads/dynamicweb-9

Kind Regards
Dynamicweb Care Support
Kristian Kirkholt

 

 
Melissa Borgmann
Melissa Borgmann
Posted on 07/02/2024 00:35:35
Reply

Hi Kristian,

Following up on this again as we've recently upgrade to 9.16.6 and are still seeing this issue as originally described unless we manually apply a patch.

Please advise on next steps or clarify the expected behavior. Thank you!

 
Kristian Kirkholt Dynamicweb Employee
Kristian Kirkholt
Posted on 07/02/2024 08:47:02
Reply

Hi Melissa

Could you please make a Ticket to support@dynamicweb.dk and include the URL

We would like to see the discount setup that you have made.

Kind Regards
Care Support
Kristian Kirkholt

 

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