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Delete shipping from order in backend
Is it possible to delete the shipping fee from an order in backend? ...
Hans Ravnsfjall
23/02/2022 14:25:50
Last post: 23/02/2022 16:08:59
translate email subject for orderstates
We have a webshop with one webshop in three languages, and we use the same email templates for all three languages in the orderstate. But I can´t figure out how to translate the mail subject. Is that not possible? We don´t want to have th ...
Hans Ravnsfjall
23/02/2022 09:20:07
Last post: 23/02/2022 22:16:07
Stock status and stock value are different
Hi guys, I have a solution running on DW 9.12.7 and with integration with NAV. It is using Live prices and I have noticed a confusing discrepancy between Stock State and Stock value ("Fara stoc" means out of stock): Is there something I am ...
Adrian Ursu
21/02/2022 13:30:32
Last post: 22/02/2022 11:16:23
Localizing Payment options
hi guys, After upgrading to 9.12.10 we have lost the ability to localize payment methods. Before, we had the option to set localized icons, now I cannot edit them anymore. They are greyed out. Is this a new feature? Is there a setting I am missing? T ...
Adrian Ursu
21/02/2022 12:54:42
Last post: 02/03/2022 17:08:36
Only show active/available variant options on a product page
Hi On a productpage, we show variants options. So if a sweater is available in blak or white, and size small, medium, large - we show this using the variants and options loop. However, if variants have been available earlier, but have been deactivate ...
Hans Ravnsfjall
16/02/2022 15:24:51
Last post: 22/02/2022 23:12:34
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Default template when printing orders
Hi is it possible to set the default template for when printing orders https://doc.dynamicweb.com/documentation-9/ecommerce/carts-orders/processing-orders#2863 The preselectted template is an HTML template, and it is pretty annoying to have to select ...
Hans Ravnsfjall
16/02/2022 14:31:38
Last post: 16/02/2022 15:48:37
Price matrix limitations
Hi guys, I have a project that is going to be integrated with an ERP that does not support LivePricing and we need to figure out the most efficient way of handling prices. Of course, our first option would be PriceMatrix where we would store every pr ...
Adrian Ursu
14/02/2022 15:51:27
Last post: 15/02/2022 17:47:43
Authentication and cart calculation
Hi guys, We have a few solutions where we have received reports about a slow load of page upon authentication. So far, it seems that the load is affected by the existing carts. Upon authentication, the carts are loaded and re-evaluated (live prices o ...
Adrian Ursu
11/02/2022 15:17:36
Last post: 11/02/2022 15:59:24
Product group attached to two parent groups
Hi, In the Ecommerce module, we have a product group attached to two different parent groups. It works nice and the group is displayed in both parent hierarchies. The URL are generated with only the product name. This way, two pages are created for e ...
Tomas Gomez
10/02/2022 12:30:20
Last post: 11/02/2022 14:21:48
Translating variant options
Hi We have a customer that has products with many different color variations. So many, that they often have to add new color variation when combining/creating variants, and they do this on the fly when combining the variants. They don´t go in t ...
Hans Ravnsfjall
09/02/2022 09:46:05
Last post: 09/02/2022 20:11:02
Split Invoice for split orders
Hi When we split capture an order in backend, we want to print the split invoice to attach to the package for vat calculation etc. Is this possible to do on an order? Have tried printing the invoice on the order - using the print on the order, but th ...
Hans Ravnsfjall
09/02/2022 09:19:14
Last post: 10/02/2022 15:15:03
Get Users as stock locations
Hi guys, Ai am trying to implement a list of Stores and display the available stock in each location. For this purpose, I have defined a few Stock locations and a specific type of User to use for stores. Each store is connected to a Stock location th ...
Adrian Ursu
08/02/2022 17:51:32
Last post: 09/02/2022 17:23:11
Facet option count goes to 0
Hi guys, I have facets on my product list page of type checkbox. By default the count of each option is shown behind the label. When I select 1 checkbox in a group and the page has refreshed the other option counts go to 0 within that group. My clien ...
Peter Leleulya
08/02/2022 15:02:40
Last post: 09/02/2022 15:39:42
Apply different VAT based on Customer Billing country
Hi guys, I have a situation with a solution that is integrated with NAV. 95% of the customers are from Romania and they should see the prices without VAT and in the cart we have to display the total VAT and the total order value. This part works pret ...
Adrian Ursu
07/02/2022 17:35:23
Last post: 29/04/2024 13:44:07
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View in browser for Back in stock Notification
Hi guys, I have a project running on DW 9.9.x with an early version of Rapido (with some customizations). We have set up a "Back In stock" notification that seems to be sent correctly. The only issue we have is the "View this email in ...
Adrian Ursu
03/02/2022 15:18:46
Last post: 03/02/2022 17:02:23
Apply discounts before taxes not working
Hi, We are running into an issue in DW 9.10.17 but we are able to repro the same issue on 9.12.7. The checkbox to apply discounts before taxes doesn't seem to be taken into account in cart calculations, we are using flat rate tax provider: https: ...
Mario Santos
27/01/2022 17:50:16
Last post: 31/01/2022 18:03:19
Constant loss of carts
Hi guys, I have a recurring situation where carts are lost. The scenario I have identified is the user opens a cart working from office, adds a few products to cart without finalizing the order. The next day the user adds another batch of products to ...
Adrian Ursu
27/01/2022 12:16:09
Last post: 16/02/2022 16:48:33
Dynamic facets using ecom-navigation and Product catalog for viewmodels
Hi, We have a setup with ecommerce navigation and Product catalog for viewmodels. We want to make use of the dynamic facets, but are unable to make it work. We have create a facet-group which contains 3 facets (https://www.screencast.com/t/0jfr6ZQKZg ...
Lasse Hove Nielsen
26/01/2022 10:10:30
Last post: 01/02/2022 03:19:04
Missing Marketing Legend and Browser Data
Hi All, I am using DW version 9.3.15 and I noticed I cannot see the data for BROWSER AND ANALYSIS DATA in the marketing report. How can I get the data to show there? I have the same thread also regarding the marketing analysis report. I have to get b ...
Nay Chi Phyo
24/01/2022 10:08:00
Last post: 24/01/2022 11:36:42
New order object created when Klarna payment is canceled
We are using the Klarna Checkout v3, which is working as expected except in one scenario. Whenever a user cancel an ongoing Klarna payment session, the user is sent back to the basket, and verything looks good. But at the same time a new order object ...
Martin Moen
21/01/2022 22:07:53
Last post: 24/01/2022 11:18:33