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Forum » Ecommerce - Standard features
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Orders tab showing wrong values
Hi, We are experiencing an odd behavior on the Orders section at backoffice. The column Integration Order ID was showing the correct values but when we changed the column order, it started to show wrong values: https://www.screencast.com/t/1nn6fwDtWy ...
Mario Santos
05/06/2019 19:58:07
Last post: 26/06/2019 13:03:25
Ecom Logging
We have a solution that does not have ecom logging disabled via the Solution Settings. It is not logging anything in the ecom logs. Is there another location where this can be disabled that I can check? https://www.screencast.com/t/qrYUEIyl6 ...
Terri Donahue
21/06/2019 16:19:36
Last post: 25/06/2019 19:39:45
Column CustomerFavoriteProductAutoId used in code bit not in update scripts
We're running into SQL exceptions when using favorites lists indicating that the column CustomerFavoriteProductAutoId does not exist in table comCustomerFavoriteProducts. I found that column listed in Create_DefaultEmpty.sql when the table is created ...
Imar Spaanjaars
22/05/2019 08:28:26
Last post: 21/06/2019 17:08:52
Get all info on sales on a certain product
Hi We need a solution for a costumer who wants to get an overview on all info product sales, product by product. In other words, they want to be able to look up a product, and see who has bought the product and how many instances of the product is so ...
Hans Ravnsfjall
17/06/2019 15:28:20
Last post: 20/06/2019 11:12:54
Facets with many options
Hi, In the facet-section of the repository settings, we get a warning with "Facets with many options can impact performance". This is of cource understandable, but given a large enough product catalogue, many options will occur, and we can only manip ...
Mikkel Ulstrup
18/06/2019 23:13:43
No replies yet
Repository processing
Is there a way to forcibly stop a repository build from running? Both instances were started at the same time and niether will complete. https://www.screencast.com/t/JRwgrf5fbE ...
Terri Donahue
11/06/2019 17:54:39
Last post: 12/06/2019 15:29:59
Discount not working
Hi everybody We have a DW9.5.7. instalation with Rapido 2.1.1 and cannot get Discounts to work. We set order discount to 5 % and left everyting empty which menas that is should be applied to all products, but we do not see any discounts and also sinc ...
Ivan Marijanović
27/05/2019 13:58:36
Last post: 11/06/2019 12:20:16
Order Fields tags inconsistency
Hi, There seems to be a little bug on Order fields tags. I gave a different value for the System name and the Template tag, and noticed that the {OrderField}.Name tag uses the System name value instead of the Template tag value. Images below: Regards ...
Mafalda Correa
07/06/2019 17:51:49
Last post: 11/06/2019 11:08:36
Change RMA Types
I'm currently busy implementing RMA in a solution. At this moment I'm changing the standard RMA Details template to our specifications. The problem I'm running into now Is that the're 3 standard RMA types defined: - Return - Defective - Exchange Is I ...
Jop Reuvers
21/08/2012 11:37:44
Last post: 11/06/2019 11:06:22
Image file name change after upload due to first character is -
Dear Support I noted that proudct code "--AA--06JA-170", with product image "--AA--06JA-170.jpg" starting with --, after uploading, it become "-AA--06JA-170.jpg", one of the - was missing. May I know was this a bug? The customer whom using BANN as an ...
Tan Pang Lin
10/06/2019 10:42:01
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Variant combination order does not match error
Hi, When trying to unfold variant combinations in the product list i get this error message: Variant combination order does not match. Expected order is VÆLG FARVE,VÆLG FASTHED,VÆLG TOPMADRASBETRÆK. Current order is VÆLG FASTHED,VÆLG FARVE,VÆLG TOPMA ...
Thomas Larsen
06/06/2019 13:31:18
Last post: 07/06/2019 15:33:47
Google Analytics ecommerce tracking - double up
When a user re-visits the "thank-you-page", the order details are sent to Google Analytics once again. Making the revenue double up for the same order. Solution: 1) Make sure the customer can't get access to the "thank you page" again 2) Make sure th ...
Thue Nielsen
03/06/2019 09:41:54
Last post: 03/06/2019 13:48:21
Attempt to aritmatic with two prices of different currency: DKK and USD
Hi Ill keeps getting this aritmatic error. The error happens when a user login, and stays AFK for 20+ minutes and reloads the page, properly when the session expires. The user is set up with DKK in currency, the website is set up with DKK in currency ...
Mark Preisler
27/05/2019 15:00:50
Last post: 31/05/2019 14:56:59
Discount gets "forgotten" somehow ...
Our customer Warmgarant has entered a discount for a product. On creation it worked fine and the product showed its discount values on the website. Then after a while the discount didn't show anymore on the website, while the settings were still vali ...
Peter Leleulya
30/05/2018 08:51:01
Last post: 29/05/2019 09:24:12
Error retrieving favorite lists in DW 9.4.5 - cache problem ?
Hi Dynamicweb, I have just updated a solution from 9.3.12 to 9.4.5 and I am now experiencing some errors while retrieving favorite lists. In the solution I am working on, we have 7 different list types. After the first page load, GetLoop("CustomerCen ...
Niels Foldager
08/03/2018 17:00:51
Last post: 21/05/2019 15:43:42
Statistical data for voucher usage
Hi, Our client needs information/statistics regarding how much turnover their vouchers have generated on their webshop. When a customer applies a voucher on an order, this information is stored on the order, I assume. Is there some way of retrieving  ...
Jens Jakob Kristensen
16/05/2019 12:38:08
Last post: 21/05/2019 15:06:16
Issue on Product prices based on UOM and user group
We have configured group wise and uom wise product pricing and we got issue Goto the following link https://fgx-dev.dynamicwebapac.com/en/catalogue/cleaning-aids-and-others/-cloth-and-wipers/hi-abs-microfibre-green-wipe-tr16 login dwtest, test@123 in ...
Shiwanka Chathuranga
20/05/2019 08:02:06
Last post: 21/05/2019 06:51:31
Wrong Calculation in Order details
Hi guys, I have a situation with DW 9.5.3. In the Order details in back-end, we see very often differences between total and subtotal. Not big differences, but there are differences and the customer loses confidence in the system. What I have noticed ...
Adrian Ursu
14/05/2019 11:59:17
Last post: 20/05/2019 15:37:30
DIBS Easy - Templates
Hi Where can i find the two templates (post & error) for setting up the DIBS Easy CheckoutHandler? (See Attechment) I installed 9.6.6 but i can only see the old DIBS templates BR Kim ...
Kim Søjborg Pedersen
19/05/2019 23:55:57
Last post: 20/05/2019 14:22:54
Apply discount only once - with Percentage
Hi, I was surprised to see that "Apply discount only once" checkbox on discounts only works with amounts. Is there a reason for this? Most of our customers use percentages and they reported it as a bug. In my mind there is no reason for this to be a  ...
Nuno Aguiar
12/02/2019 11:58:32
Last post: 14/05/2019 16:49:12