Developer forum

Hi, We have a customer who is experiencing issues when using the Stripe checkout handler. The issue happens when the payment card used requires authentication with 3D Secure. When debugging the code the scenario results in a exception because the dat ...

I have 2 sites in a solution, and I would like to set VAT for each site specific. 1) So System VAT is not a option. 2) Setting VAT on each country is not a option, as countries are solutionwide (Country name can be translated, but VAT is bound togeth ...

We are having a problem with the new Avalara DLL. In the process of upgrading a site, we got the following error in the backend in the tax provider and on the frontend when trying to checkout: Exception of type 'Avalara.AvaTax.RestClient.AvaTaxEr ...

Hi there One of our customers sent me an email from Altapay releasing a new version of gateway And I promised to investigate if there will be any issues on DW after 11th of October The Customer is currently on 9.13.10 DW version using the Altapay/Val ...

Hi there, It seems that the Customer Experience Center doesn't differentiate between carts and orders. In the code I can see there's logic to display either orders or carts using a filter: switch (settings.OrderTypeToShow) { case OrderType.Or ...

Hi guys, Is there any solution for rendering the groups in navigation according to their order in Ecom shop? I see that the NavigationTreeNodeViewModel class does not have a sort order property yet. Thank you, Adrian ...

Hi guys, I am using DW 9.12.10 with a custom Rapido. I have received a request from our customer to set up a discount that would apply to all products except for a few product numbers. I have tried first to set it up leaving "Included products&q ...

Hi there, Is the Customer Experience Center supposed to be compatible with the Customer Center and is it able to replace it? One area where I run into differences is with recurring orders. I can display these orders just fine using the Customer Exper ...

Hi DW, Is there a way to override free shiping if the cart contains certain products? As far as I can tell the free shiping is part of the main shipping method and not available for each fee rule. If it's not possible it would make it more flexib ...

Hi guys, I have a solution based on DW 9.13.12 and standard Swift. I have defined a few Variant Groups and I am trying to combine products into a Variant family. I have noticed 2 errors: 1. When trying to add a new value to an existing Variant group, ...

Hi If you have two language (language L1 and L2) versions of products and two usergroups (group A and B) is it then possible to setup these permissions: Group A can read L1 products and make L2 versions of these products Group A has full permissions  ...

Hi there, I have a site with Click and Collect which renders stock locations. I have a few questions related to how the locations are rendered: 1. It seems to be using /Templates/eCom7/ShippingProvider/StockLocationServicePoint.html. Where is that co ...

Hi there, I have a solution where the customer wants to give a discount (a product) to users that are creating their first subscription. In our current setup, the product is also given to users that create regular orders. I can set "Usage per cu ...

Hi there, According to AltaPay, their gateway supports Icelandic. However, the DynamicWeb implementation doesn't. Can that be added? Looks like it's just one extra line in GetOptions of AltaPayCheckoutHandler.cs with "is" as the lan ...

Hi, We have an order whose payment has not been completed in the payment gateway, but the order has been considered as completed in DW. Looking into the database, we compared the data of that order versus a completed one, and we discovered that they  ...

Dear Support, I have one problem in the checkout as even customer have the address information in his profile, it keep on showing the error message and cannot proceed to checkout with "Ship to billing address" option. Could you please advic ...

Hi the manual says it is not possible to refund orders from Dynamicweb, as this is not supported. https://doc.dynamicweb.com/documentation-9/ecommerce/carts-orders/rma#4944 Its confusing to have a button that is not able to do what it says. men I sug ...

Hi we have an Internation webshop where the shipping fees are based on neat round danish prices as default, but are converted to euro based on where the costumer comes from. But the problem when a costumer makes an order in EURO on a product - it res ...

Hi guys, I have just upgraded one of our solutions from DW 9.9.x to 9.13.11. Apart from a bunch of other problems, the one that is critical is the inability of finalising orders. We get this message in the log of the order: Order Step validation fail ...

Hi support, In all the ecommerce url's there is an obligated "shop" part in the url, we can't parse. Also not with "Hide in url" option in the Properties of the e-com item publisher page. This results in: https://ongediert ...