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Saving new templates using visual editor
Saving new templates using visual editor Hi quick question. We have a customer that uses the “Save as template” feature on the visual editor. However, on the solution we have a lot of users that just have the “default” user ty ...
Daniel Hollmann
30/03/2022 12:38:14
Last post: 31/03/2022 08:42:46
Missing country in the dropdown listbox "Billing / Shipping country"
Hi We are missing the country "East Timor" in the dropdown listbox "Billing / Shipping country" (see screenshot) when editing a user. The country is created in SETTINGS - Ecommerce - Internationalization - Countries. Where does th ...
Lars Larsen
29/03/2022 12:31:01
Last post: 30/03/2022 10:26:29
The e-mail cannot be empty message when editing profile (DW 9.10.17)
Hi When trying to edit a user profile on the frontend, even though the Email field is filled in, we always get the "The e-mail cannot be empty" error message This seems to only happen with users that are a Login and a Customer: https://www. ...
Fabio Monte
02/12/2021 15:48:59
Last post: 29/03/2022 13:41:43
Are there by chance any Excel wizards that can help me convert a timestamp to a human friendly value?
Hi Maybe wrong forum, but desperate times call for desperate measures, so here goes. When exporting orders, we get this value <?xml version="1.0" encoding="utf-8" standalone="yes"?><OrderCaptureInfo><Times ...
Hans Ravnsfjall
25/03/2022 15:29:37
Last post: 28/03/2022 12:28:31
Duplicate email added to email folder for every send
I'm noticing that whenever we send an email through the email marketing backend tools, the linked email gets a grayed out copy added to the Newsletter content folder. And if I try to delete one, I get this: Is this the expected behavior?... Hopef ...
Arianna Lawson
25/03/2022 20:57:03
Last post: 28/03/2022 02:49:26
Error searching for page
Hi guys, I am running on 9.12.7 and I have made a search in the back-end for a page name and I got this: It is true that we have a lot of pages (+40k) because we use pages to build complex product descriptions. But nevertheless, page search should wo ...
Adrian Ursu
25/03/2022 08:37:34
No replies yet
Non-delivery report Office 365
We got a question from a potential new customer. If we setup Dynamicweb Marketing to send emails through Office 365, will Dynamicweb be able to know of any potential non-deliveries? It is possible to setup a report in O365: https://docs.microsoft.com ...
Martin Moen
24/03/2022 13:14:18
Last post: 24/03/2022 14:20:01
GeneralLog table grown to 48GB!
Are there any issues with truncating this table? ...
Kevin Steffer
24/03/2022 12:22:39
Last post: 24/03/2022 13:06:06
Banned IP request value
Hi, I can see that in the Monitoring Tool I have the Security/IpBanner logs with a reason for the ban, but I don't have the value that was submitted (noticed in 9.10.8). Could the value be added? Here's how it currently looks The reason I' ...
Nuno Aguiar
23/03/2022 18:38:47
Last post: 24/03/2022 12:02:01
Public Dashboards?
Hi, Isn't it possible to create public dashboards? We would need to have a pre configured dashboard in PIM to a number of product managers. EDIT: I mean shared dashboards. Regards / Aki ...
Aki Ruuskanen
23/03/2022 14:18:17
Last post: 23/03/2022 18:05:47
Visual Editor click on Logo send to 404
Hi, Using Swift and the Visual Editor, I am used to navigating within pages directly there, but I noticed that I can't click on the logo to get to the homepage. https://www.screencast.com/t/orun1hpvZzFk This ilikely because the logo's link is ...
Nuno Aguiar
18/03/2022 10:13:23
Last post: 23/03/2022 02:15:06
Using the query publisher for a webapi - do i have to use a query?
Hi I am creating a small webapi for itembased data. Think the best way to do this as it stands, is to use the query publisher. But do i have to use a query in the url in order to get a specific item? The standard way of working, is eg. like this www. ...
Hans Ravnsfjall
21/03/2022 11:37:34
Last post: 22/03/2022 11:54:23
Performance issue on 9.12+ with large impersonation list
Hello, We've noticed performance issues when logging in, starting with 9.12. I've finally sat down to figure out the root cause since we have some pressing upgrades that we've been putting off as a result. The issue happens to do with imp ...
Scott Forsyth
21/03/2022 22:09:37
No replies yet
Deployment Tool always flags differences
Hi, We're trying to sync content between two environments. The deployment tool is doing so correctly, but some acceptable differences are always being flagged, which is causing us to think that there's always something that changed and needs  ...
Nuno Aguiar
21/03/2022 15:36:06
Last post: 21/03/2022 18:12:27
Duplicate key issue
Hello, I just upgraded a site to 9.12.3 (from 9.10.x) and I'm running into an issue: "An item with the same key has already been added." I tracked it down to new code added a couple months ago in Frontend.ContentViewModelFactory.cs. (co ...
Scott Forsyth
05/11/2021 00:07:08
Last post: 21/03/2022 07:58:16
Exception with IronPDF (licensing)
We're receiving the following exception on rendering PDF documents after upgrading to 9.12.7 (see below). After looking into it, it looks like IronPDF was upgraded in 9.12.6 (http://doc.dynamicweb.com/downloads/dynamicweb-9/bug-fixes/bug-fixes-fo ...
Scott Forsyth
29/01/2022 16:06:25
Last post: 18/03/2022 16:09:42
Use in URL in website settings does not allow more than one extra part
Hi For simplicity's sake I'll give a quick example: Say I want to set up three different sites with the domain exampleshop.com Now, as the main site is in Danish, we decide to include the culture code in the URL. The new URLs should be As the ...
Roald Haahr
18/03/2022 11:58:44
Last post: 18/03/2022 12:38:19
Logger issue
Hello, I have some code that is trying to log when an error occurs. It only happens in production so I can't easily reproduce it so I'm trying to catch it in the log. I have the following code: catch (Exception ex) { var ip = HttpContext.Curr ...
Scott Forsyth
12/03/2022 15:10:01
Last post: 14/03/2022 14:59:27
The uri string is too long error when testing marketing mail / preview settings
Hi guys, We have an automated mail in the marketing section to send newly added accounts an activation link. We need the test option in the CMS to work, but it gives us a 'the uri string is too long' error. It doesn't matter which account I select as ...
Peter Leleulya
11/02/2021 11:52:32
Last post: 11/03/2022 12:57:56
Welcome Email send not successful in one try
Hello, WIth a recent customer, they set up a marketing campaign for their Welcome Email to 24,073 of their customers. Upon sending it, only 768 emails sent and the email campaign showed as 'failed.' In order to nudge this along, I was able to ...
Anna Gaeta
09/03/2022 23:21:04
Last post: 10/03/2022 16:40:34