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User smart searches causing errors
Hi there, I have noticed that on all Swift installations the task "Calculate users smart search results" always errors. I think this has to do with how the segments are set up as I see errors like this in the logs: 2022-12-21 08:41:09.152:  ...
Imar Spaanjaars
21/12/2022 08:46:55
Last post: 11/01/2023 11:50:48
Error when exporting users after upgrade
Hi guys, I have upgraded a solution to the latest version (9.14.5). One of the issues we see is that exporting users from the users section (right-click on the group and hit Export users) does not work anymore. I get an alert: This worked without any ...
Adrian Ursu
14/12/2022 17:20:35
Last post: 10/01/2023 14:03:52
Tracking tables indexes sql exception
Hi there, We have a customer that is getting lots of errors in Event Viewer related to TrackingSession tables. This customer uses load balancer with two nodes. The table has a null/exists check but the index does not - should the index be included in ...
Mario Santos
14/12/2022 12:05:18
Last post: 05/01/2023 15:24:05
Trying to download files from secure folder returns 403 (DW 9.12.9)
I have taken the following steps 1. Selected the 'Extranet secure folder' in the settings (/Files/Secure) 2. Set the Read permission for the selected folder to Deny for the IUSR on the server However, when logged in to the frontend, files sti ...
Roald Haahr
05/01/2023 10:55:28
Last post: 11/01/2023 01:31:00
Marketing Newsletter sent as noreply@dynamicweb.dk
Hi guys, We have upgraded one of our solutions to 9.14.5. After the upgrade, we have encountered some errors when trying to send out newsletters. The admin reports that the configuration of the newsletters has not changed after the upgrade but for so ...
Adrian Ursu
20/12/2022 09:49:57
Last post: 20/12/2022 09:56:42
Sending emails using outlook.com and STARTTLS
Hi guys, One of our customers is using outloo.com for sending out email. Outlook does not support SSL by default and it requires STARTTLS instead. I don't have an option in the interface to select anything else apart from SSL and although the testing ...
Adrian Ursu
15/11/2020 14:43:43
Last post: 16/12/2022 17:39:22
Marketing emails in batch
How smart is the default Dynamicweb marketing email provider when it comes to batching the email queue. Lets say we have 30 000 recipients. And the mail gateway is not very happy if you send them all within a minute. Is it possible to set a batch siz ...
Martin Moen
14/12/2022 10:17:50
Last post: 14/12/2022 11:21:59
Can i disable image compression?
Hi Dw, I was wondering if there is a way to turn down or disable the image compression that DW applies to the images? I can only find the image handler which is a tool for creating images if I understand correctly. But is there a setting where I can  ...
Martin Ottesen
18/11/2022 13:30:10
Last post: 01/12/2022 09:17:07
Get image orginal size with GetImage.ashx?
Hi! How do I get an image with it's orginal size from BackOfiice with GetImage.ashx? Url to get an uploaded image in BackOffice works if the width and height are specified like: hostname/Admin/Public/GetImage.ashx?width=180&height=180&ima ...
Johan Lang
24/11/2022 15:40:35
Last post: 30/11/2022 02:20:45
Encoding issue in cshtml files
Hi there, I have a template that contains Icelandic, like this: When I open the file on the server with Notepad++ the code looks as above which is as it should. When I then open the template in the template editor in the Dynamicweb backend, it gets c ...
Imar Spaanjaars
14/11/2022 09:55:33
Last post: 16/11/2022 18:55:30
Email is being sent from backdoor
Subject: Order price validation failed Sender: noreply@dynamicweb.dk <noreply@dynamicweb.dk> To: np@dynamicweb.dk <np@dynamicweb.dk>; jea@dynamicweb.dk <jea@dynamicweb.dk> Body: Price validation failed for an order ('xxx') h ...
Arker Soe
14/11/2022 05:54:29
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Visual editor - "Loading page please wait...
Hi there, I have a customer that can't load visual editor, this happens to two out of three administrators on their end. See loading screen below (loops like this infinately): I have tried to log in as their users and works fine for me and my col ...
Benóný Dagur Brynjarsson
10/11/2022 15:05:02
Last post: 11/11/2022 10:50:19
Recommended security setting
Hi there, Under Monitoring | Health | Security settings there's a recommendation to turn off throwing exceptions and instead return the Razor error: That sounds like a bad recommendation as a) it exposes full Razor code and b) it makes the page l ...
Imar Spaanjaars
09/11/2022 11:38:44
Last post: 10/11/2022 17:01:33
Recommended password strength
Under Monitoring | Health | Security settings I see this recommendation: Is that good advice? Wouldn't it make more sense to recommend *at least* medium? Or is there a reason why we shouldn't use high? Imar ...
Imar Spaanjaars
09/11/2022 11:43:02
Last post: 10/11/2022 16:08:57
User types and required fields
Hi there, I have created a user type called Location that I intend to use for records displayed on a map. As such, the only relevant fields are name and address data. Yet when I try to save such a record, I get the attached error saying I need to sup ...
Imar Spaanjaars
16/05/2018 22:58:13
Last post: 08/11/2022 18:03:05
New user notification
Hi guys, I have a project running on DW 9.13.8. I have an extranet module set up, where I want to collect new user requests. By default, I would like to let the Admin approve user requests. but I also want to send out a confirmation email to the user ...
Adrian Ursu
25/10/2022 13:50:33
Last post: 08/11/2022 17:06:55
Page sorting issue
Hello, One of our customers reported an issue with the page sorting. When attempting to re-sort and save, they waited a long time (hours) and it never completed. They do have a bunch of pages (365 ... coincidently, you could update one per day for a  ...
Scott Forsyth
26/10/2022 00:52:17
Last post: 07/11/2022 18:48:21
Forms for Editors - Confirmation page paramters
Hi, A question about confirmation pages with Forms For Editors. The URL for the confirmation page gets two querystring parameters. pid and s. I know its a paragraphid and a submit token. Is there perhaps any nice way to avoid these parameters to be a ...
Aki Ruuskanen
14/10/2022 08:52:04
Last post: 07/11/2022 15:38:02
Default behavior when accessing a restricted page as anonymous user
Hi guys, I have a situation with a project running on DW 9.12.10 with Swift. In some situations, if a user is logged in and on a restricted page (like order history) if the user is logged out for some reason, and tries to access the page again, we ge ...
Adrian Ursu
01/11/2022 09:25:09
Last post: 07/11/2022 15:20:31
Custom font, pdf=true
Hi, I have some problems with custom fonts with "pdf=true". The preview show correct font, so there is no problems there, but when rendering the PDF, it renders it with "Times...". Preview on out stagingsite : http://nevotex.stage ...
Aki Ruuskanen
02/11/2022 11:33:54
Last post: 02/11/2022 13:58:54