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Vertex error - no endpoint listening

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Melissa Borgmann
Melissa Borgmann
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Posted on 29/02/2024 01:33:20

Hello,

We appear to be unable to utilize the native Vertex tax provider. Since there is no field in the tax provider configuration settings for a URL, is it possible an outdated URL is being utilized? Logs aren't available for this provider, so troubleshooting is proving to be difficult. Solution is running 9.16.5 / 1.24.0. Repro steps as follows:

  1. Log in and impersonate customer (e.g., BECTON DICKINSON)
  2. Add item to cart 
  3. Set Delivery address to 'Same as billing address' 
  4. Select a shipping method (e.g., UPS Next Day Air)
  5. Select the 'PayFabric' payment method
  6. Click 'Place Order'
  7. See error (screenshot below) 'There was no endpoint listening at https://calccsconnect.vertexsmb.com/[..] that could accept the message. [..]'

Image

 

Any suggestions on next steps for troubleshooting this?


Replies

 
Mario Santos Dynamicweb Employee
Mario Santos
Posted on 13/03/2024 15:09:57
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Hi,

I reviewed this with Melissa, the web.config is pointing to calccsconnect which is not longer active, the correct subdomain is calcconnect. We did change and tax started to be properly returned. @Nicolai can we have this changed in web.config files from Application zip?

 

<endpoint address="https://calccsconnect.vertexsmb.com/vertex-ws/services/CalculateTax70" binding="basicHttpBinding" bindingConfiguration="CalculateTax70SoapBinding" contract="WebApi.CalculateTaxWS70" name="CalculateTax70" />
<endpoint address="https://calccsconnect.vertexsmb.com/vertex-ws/services/LookupTaxAreas70" binding="basicHttpBinding" bindingConfiguration="LookupTaxAreas70SoapBinding" contract="LookupApi.LookupTaxAreasWS70" name="LookupTaxAreas70" />

<endpoint address="https://calcconnect.vertexsmb.com/vertex-ws/services/CalculateTax70" binding="basicHttpBinding" bindingConfiguration="CalculateTax70SoapBinding" contract="WebApi.CalculateTaxWS70" name="CalculateTax70" />
<endpoint address="https://calcconnect.vertexsmb.com/vertex-ws/services/LookupTaxAreas70" binding="basicHttpBinding" bindingConfiguration="LookupTaxAreas70SoapBinding" contract="LookupApi.LookupTaxAreasWS70" name="LookupTaxAreas70" />
      


      

 
Rasmus Sanggaard Dynamicweb Employee
Rasmus Sanggaard
Posted on 14/03/2024 12:28:48
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This post has been marked as an answer

Hi,

 

I have created the bug. Thanks for the finding. Bug #18514

 

BR, Rasmus

Votes for this answer: 1

 

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