Developer forum

Hi,

I was not able to catch the issue on the sites admin. Here is video about my check.

BR, Oleg QA

Hi Oleg, 

Thanks for checking in on this. I did have to use those sites yesterday, and as I mentioned - after the first warm up of the day, the page loads at normal speed thereafter. 
I will try and stay away from the https://qa-wolv.mydwsite3.com/ site today. Could you check that one again when you are in the office in the morning? I just reminded myself of our time difference, and when you were able to check was at the end of my day. Hopefully we can catch it again, because I see it consistently. 

Thanks!

Anna

Hi Anna,

I was able to catch the issue on first launching of the solution, delay is about 1.5 minute. We will have quick check regarding causes and I'll drop final comment shortly.

BR, Oleg QA

Hi,

Anna, and could you please provide your recently impact to the solution, since I was not able to reproduce issue there yesterday, perhaps it's related to hosting? Try to recycle IIS pool of the solution to ensure the issue is reproduced again, since I do not have the ability remotely (Pool recycle is disabled for me via admin).

 BR, Oleg QA

Hi.

I have experienced the same thing. First I went from 9.7.8 => 9.8.13 where I experienced this, and then I went from 9.8.13 => 9.13.11 and the same thing happend. Seems to get worse in projects with a big count of AccessUsers. Any idea what could cause this?

I wanted to provide an update here. I believe that we've found the cause of this, which is explained more here: https://doc.dynamicweb.com/forum/dynamicweb-9-0-upgrade-issues?ThreadID=83592

It appears to be with a large number of users PLUS a really large system/diagnostics folder due to a lot of of the mostly empty folders. On a couple of the problem sites, we've trimmed the diagnostics folders and now loading the users in the backend is fast again.

Oleg, that explains why you weren't able to reproduce it when we sent you a copy of the site. I thought I was being helpful to trim the logs and Diagnostics folders when giving you the copy, but that ended up being the cause.

Hi Scott,

Thanks a lot for researching. I was able to catch the issue on test environment based on last DW9.13.12/14.0 with 1M users and 50K+ folders/files inside Diagnostics folder. The issue can be fixed in regular way using log clearance feature enabled. Besides, I've created new task 9022 could implement the following DW settings allow to avoid huge quantity of logs on indexing by task:

1. The option to disable the logging of the tasks and repositories to these files entirely

2. The option to get only the log files when a build or task fails, and not from every successful build.

BR, Oleg QA

Hi Oleg,

Excellent. I'm glad that you were able to reproduce this and confirm it. Your workaround sounds good, and the new task recommendations sound good too. 

Scott