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User tags in emails from Email Marketing not working

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Marie Louise Veigert
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Posted on 18/12/2025 10:00:01

Hi,
We have some issues in DW 10.20.12 with emails sent from the Email Marketing part of DynamicWeb.

We have set up to use a email page from content, which is a standard sample on installation. 
We have  set up a user to recieve it will information. 
It looks like this:

result:


The issue is when the email is recieved the data from the user is not present.

Anyone else have similair issue and solved it? Some setup we I could have missed? :) 

 

BR
Marie Louise


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Morten Bengtson Dynamicweb Employee
Morten Bengtson
Posted on 18/12/2025 11:04:38
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You might need to enable Render content for each recipient.  

Otherwise, could you try to use the placeholders listed in the docs for email templates and see if that works?

For questions about Swift, it is probably better to submit a post under the Swift forum category.

/Morten

 
Marie Louise Veigert
Posted on 19/12/2025 14:31:02
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I will try it out.

I just thought it could be a Email Marketing issue in general when sending from there :) 

 
Marie Louise Veigert
Posted on 19/12/2025 14:42:02
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It didnt work. I will post in Swift category :) 

 
Marie Louise Veigert
Posted on 09/01/2026 12:49:41
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This have now been added as a bug https://doc.dynamicweb.dev/documentation/fundamentals/dw10release/releasenotes/workiteminfo.html?workitemid=26874

 

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