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PDF=True in DW 9.12.2

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Aki Ruuskanen
Aki Ruuskanen
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Posted on 14/10/2021 15:17:54

Hi community,

I have a strange problem on a newly upgraded (9.12.2) stagingsite. The function where you add "pdf=true" to get a PFG generated has stopped working. It renders an empty PDF so obviously something is failing. I cannot see anything in the Event Viewer log. I have another staging upgraded to same version and on that site it works as is is supposed to so its not something in core DW. 

Does anyone have any ideas why this is happening (or perhaps encountered same thing). Could it be that something is missing från IIS installation? 

Staging:

https://industrilas.stage.mindflower.se/en/our-brands/industrilas-klima-flex?pdf=true

Regards / Aki

 

 


Replies

 
Jeppe Eriksson Agger Dynamicweb Employee
Jeppe Eriksson Agger
Posted on 18/10/2021 14:40:08
Reply

Hi Aki,

My guess is that either the pdf implementations or imaging implementations are missing from your bin folder.

Which Dynamicweb version did you upgrade from? Did you upgrade using the package from the Documentation portal or the package on NuGet?

- Jeppe

 
Aki Ruuskanen
Aki Ruuskanen
Posted on 18/10/2021 15:00:27
Reply

Hi,

Well it was an upgrade from 9.10.13 and was done using the package from the documentation portal. Copied to whole bin folder from the zip. 

Regards / Aki

 
Jeppe Eriksson Agger Dynamicweb Employee
Jeppe Eriksson Agger
Posted on 18/10/2021 15:12:40
Reply

Hi Aki,

In that case, I think you need to open a support ticket. There isn't much more I can do, and if, as you suggest, it's something related with the server configuration, they're in a better position to help than I am.

- Jeppe

 
Oleg Rodionov Dynamicweb Employee
Oleg Rodionov
Posted on 26/10/2021 03:55:57
Reply

Hi,

I've tested the issue using new solution based on last DW9.12 and Rapido 3.4.3 all and deployed in regular way, no any extra file was not added to bin folder etc. Here is video says about my check. As you see 'pdf=true' parameter allows to output page and product details as expected. So, your case seems to be specific issue of your solution, first of all compare version of the dlls in attachment with yours. Besides, we already have 5246: 'Certain template content causes IronPdf to crash on pdf=true' but it's about pool crush with specific template, it can be logged to Event Viewer correctly in contrast of your results.  

BR, Oleg QA   

2021-10-26_11-47-11.png
 
Aki Ruuskanen
Aki Ruuskanen
Posted on 26/10/2021 08:49:53
Reply

Thank for the input Oleg.

I have created a support ticket. Its seems to be a server specific problem. The solution works fine on my development server but on the our staging (for some reason) the PDF are blank. Trying to figure out what could cause it. Never ad the problem before. 

Regards / Aki

 

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