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Anyone know where the sender email address for orders is set?

Stephen Anthony Jackson

Posted on 23/03/2024 07:27:42

Hi. Am getting order confirmations from Swift <noreply@dynamicweb.dk>. Have changed it to the desired address in the SMTP settings, and in every setting / template that contains the string noreply@dynamicweb.dk, but its still coming through with that address.

Does anyone know where this is configrued? I looked all through the Cart, page by page, app setting by app setting. Couldnt find it.

Cheers

//Steve

Replies

Nicolai Pedersen

Posted on 23/03/2024 08:05:19

This post has been marked as an answer

Hi Stephen

Check the system settings for the default from email address:

https://doc.dynamicweb.com/documentation-9/platform/advanced-settings/system

Also if the email specified is not in email format, it will default back to noreply@ - så ensure it is correct.

We have had issues with emails with non-asci characters, so do you have that? I.e. høeg@nörway.com?

Votes for this answer: 1

Stephen Anthony Jackson

Posted on 23/03/2024 08:08:29

Hei Nicolai. Yes it is specified exactly where you said

noreply@customersdomain.no

No special characters

What do you mean by "Also if the email specified is not in email format" ?

Stephen Anthony Jackson

Posted on 23/03/2024 08:19:54

Ah I think I found it in the Notification Emails section of the checkout user page (app settings)

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