Service Requests

Type of service Price for sites hosted by
Dynamicweb
Price for sites hosted at
other supplier
Reset/send password Free ½ hour
Create payment Gateway user (DIBS, Quickpay) Free Free
Upgrade of website (standard application) Free 1 hour*
Installation of new website Free 2 hours
Convert website from standard to custom ½ hour 1 hour
Move/ Copy website 2 hours* 3 hours*
Upsizing database from Access to SQL 1 hour* 3 hours*
Zip solution 1 hour 2 hours
SSL Certificate ** See pricelist below -
Reopen terminated solution DKK 1000 / EUR 140 -
Other (default price by the hour, see below) Contact Care Contact Care

Current default price per hour is DKK 1.250 / EUR 170.

* This is the typical time usage, but it may vary according to task size and complexity. Please contact Care to get a more accurate time estimate.
**  SSL Certificates are only available for Dynamicweb Cloud, SaaS and Free/Express/Standard license types


Service requests are handled and prioritized according to severity of the task. 
Please specify any potential critical business impact.

Predefined Solutions Installation Packages for integration to the Dynamicweb Suite. 
Or contact Ciellos for specific Dynamicweb ERP partner support:

DWpartnersupport@ciellos.com
+1 (770) 790-0570

Filename File size Date
this is a pdf file Dynamicweb_ERPIntegrationAssistance.pdf 552 KB 07-05-2021

Prices below are per domain, which includes with and without www.
However Multi Domain SSL does not include with and without www.

Example: If you want two domains for the same customer, you will need to buy the Multi Domain SSL and also an extra domain (DKK 225 / EUR 30) if you want both domains with and without www.

SSL type

 

Price (DKK)*

Price (EUR)*

Basic SSL

1 year

900

120

Wildcard SSL

1 year

2.820

390

Multi Domain SSL (3 domains)

1 year 1.800 240

Extra domain added to Multi Domain SSL

1 year 225 30

EV SSL

1 year

1.800

240

*SSL certificates are invoiced together with the Dynamicweb license if posible, or for periods matching the existing license.