Service Requests

Type of service	Price for sites hosted by Dynamicweb	Price for sites hosted at other supplier
Reset/send password	Free	½ hour
Create payment Gateway user (DIBS, Quickpay)	Free	Free
Upgrade of website (standard application)	Free	1 hour*
Installation of new website	Free	2 hours
Convert website from standard to custom	½ hour	1 hour
Move/ Copy website	2 hours*	3 hours*
Upsizing database from Access to SQL	1 hour*	3 hours*
Zip solution	1 hour*	2 hours
SSL Certificate **	See pricelist below	-
Install SSL delivered by customer	½ hour	-
Reopen terminated solution	DKK 1000 / EUR 140	-
Other (default price by the hour, see below)	Contact Care	Contact Care

Current default price per hour is DKK 1.250 / EUR 170.

* This is the typical time usage, but it may vary according to task size and complexity. Please contact Care to get a more accurate time estimate.
** SSL Certificates are only available for Dynamicweb Cloud, SaaS and Free/Express/Standard license types

Service requests are handled and prioritized according to severity of the task.
Please specify any potential critical business impact.

Integration assistance

Predefined Solutions Installation Packages for integration to the Dynamicweb Suite.
Or contact Ciellos for specific Dynamicweb ERP partner support:

DWpartnersupport@ciellos.com
+1 (770) 790-0570

Filename	Size	Date
Dynamicweb_ERPIntegrationAssistance.pdf	552 KB	07-05-2021

SSL pricelist

Prices below are per domain, which includes with and without www.
However Multi Domain SSL does not include with and without www.

Example: If you want two domains for the same customer, you will need to buy the Multi Domain SSL and also an extra domain (DKK 252 / EUR 33) if you want both domains with and without www.

SSL type		Price (DKK)*	Price (EUR)*
Basic SSL	1 year	984	134
Wildcard	1 year	3084	432
Multi	1 year	1968	264
Extra domain multi	1 year	252	33
EV SSL	1 year	1968	264

*SSL certificates are invoiced together with the Dynamicweb license if posible, or for periods matching the existing license.