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Using system emails in backend/ user page

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Dan Gheorghe
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Posted on 14/05/2025 18:46:11

When I try to send an email from the backend / Send User Details, using a system email page configuration, I get the correct page template in the email, but I don't get the correct password reset link on the button. It looks like this  

Do you have any solution for this?

 


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Nicolai Pedersen Dynamicweb Employee
Nicolai Pedersen
Posted on 15/05/2025 00:18:47
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On the page you use to send out the emails, use {{DWPasswordRecoveryUrl}} in your text (or template) where you want the link to be.

 
Dan Gheorghe
Posted on 15/05/2025 11:35:49
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Hi Nicolai

Thanks for your reply! 

The button from the email system page has these settings:

and this results in  ( {{DWPasswordRecoveryUrl}} ), and all works fine when the user requests a recovery password.

The problem occurs when the email is sent from another context, namely from the backend -> User page via the 'send user details' button, when this {{DWPasswordRecoveryUrl}} becomes just a plain text <!--@DWPasswordRecoveryUrl--> and not into a reset password URL which contains customer center app page and rocovery token parameter.

Please let me know if I'm missing something or if this is a bug.

 

Best, 

Dan

 

 

 

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