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Not able to send email campaign through Mandrill

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Simen Mindrebøe
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Posted on 26/08/2024 08:30:59

Hi community!

We changed the delivery provider to Mandrill so Google can accept our newsletters.

Mandrill are all set up and works properly. I know this because when we send test emails, we receive them, and they show up in the counter in Mandrill. When I switch back to the Dynamicweb Send Provider, everything works fine (except that Gmail doesn't receive them).

From the documentation, the setup for Mandrill seems pretty straightforward.

The setup:

 

The respons when I try to send the campaign:
(When I click on preview and send a test mail it all works properly)

I get this respons in Messaging handler, all recipients have unique email addresses:

 

When I schedule the email, I get this log in QueueWorker -> Events:

 

Anyone have any idea or input on how to test this further?

Anyone with similar problems?


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Nicolai Pedersen Dynamicweb Employee
Nicolai Pedersen
Posted on 26/08/2024 09:24:23
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Hi Simen

If your email does not reach Google, it has something to do with the setup of your domain - it has been blocked, missing sender keys or some sort of other antispam thing Google requires.

From the log above, I do see that you have no recipients after verifying uniqueness. If you have already send this mail once to the addresses and you send it again, that process will filter out email addresses you have already send to - maybe when you used another SMTP. DW will not send the same mail to the same recipient twice to avoid duplicates to the recipient.

Therefore, you might want to copy the mail and try again - so the mail will be a new instance.

BR Nicolai

 
Simen Mindrebøe
Posted on 26/08/2024 09:37:22
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Thanks Nicolai,

The problem is not sending to Google anymore. Not after implementing Mandrill.

The issue is that when I use Mandrill as Delivery provider the campaign won't send. I just get this error message:

When I copy the mail and switch back to Dynamicweb Delivery Provider it sends properly. 

I've tried to build up the whole email again in a different folder with different recipients. It's still the same error. 

 

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