Pdf rendering a blank Page

Alexander Olsen

Posted on 20/10/2021 09:54:12

I have an issue on a Rapido 3.4.3 on a dynamicweb 9.10.13 Stageing site with product List and product details rendering a blank pdf, when the Download Cart is populated with more than one product. I have standard Rapido 3.4.3 setup Where it works, and my settings are identical to that setup. I have followed the same steps but still it doesn't work as intended. The Csv Rendere works fine on both soltutions

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Nicolai Pedersen

Posted on 25/10/2021 14:33:54

Could be a temp folder permission issue on the server. Where is it hosted? Coudl be worth checking the event log and see if there are som pointers there.

Alexander Olsen

Posted on 25/10/2021 15:00:54

It is hosted on our own server and the event log doesn't provide any usable feedback unfortunately.

Nicolai Pedersen

Posted on 25/10/2021 16:47:25

Hi Alexander

It seems we have one more case on this, so we will look into it.

Sorry about the inconvenience

BR Nicolai

Oleg Rodionov

Posted on 26/10/2021 04:17:36

Hi,

I've tested the issue using new solution based on last DW9.10 (9.10.17) and Rapido 3.4.3 all and deployed in regular way, no any extra file was not added to bin folder etc. Here is video says about my check. It's possible to output product list or product details via appropriate feature regardless cart has one product or more. So, look for a difference in your solutions (templates, appropriate dll's regarding pdf/image in 'bin' folder etc.). Please, post exact conditions of the issue if found.

BR, Oleg QA

Alexander Olsen

Posted on 27/10/2021 09:08:01

The only difference i can find is that our dll is a newer version:
Dynamicweb.Imaging.Providers.ImageGlueProviders.dll 1.0.9

This dll is the same version as the one we use on our test setup, where the feature works

BR Alexander

Aki Ruuskanen

Posted on 27/10/2021 09:26:06

Hi,

We had a problem with blank PDFs and that had to do something with access to the external IP from the hosting server. I'll try to get hold of the the details on how we solved it.

Regards / Aki

Aki Ruuskanen

Posted on 27/10/2021 13:18:11

This is from our IT-guy regarding the problem we had:

There are two solutions;

One is that if the server is in a domain and it has its DNS settings to go to DCs which interns returns the external DNSs this problem can occur. If you set for example 8.8.8.8 as the primary DNS on the server hosting the site, it will work.

If you have sites in a different zone and not domain-joined, you probably don´t have this issue.

I have not tested how it acts when utilizing a Reverse Proxy.

The other solution is to use hostfile, not as pretty, but it works.

Alexander Olsen

Posted on 29/10/2021 10:03:33

Our project have been upgraded to 9.12.2, but the issue still seem to persist. Nicolai Pedersen, can you give us your mail, so that we can send our solution directly?

Alexander Olsen

Nicolai Pedersen

Posted on 29/10/2021 11:31:28

Hi Alexander

I have asked support to contact you.

BR Nicolai

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Pdf rendering a blank Page

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