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Implementing cart page when processing could not be done

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Ivan Marijanović
Ivan Marijanović
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Posted on 12/08/2021 09:13:41

Hi

Does anyone have some expirience implementing cart when DW looses connection with NAV after the prociessing of cart started. I mean when customer click on finish payment but the DW looses connection to NAV and cannot process oreder?

Ivan


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Dmitriy Benyuk Dynamicweb Employee
Dmitriy Benyuk
Posted on 15/08/2021 21:03:04
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Hi Ivan,
when you use the standard Dynamicweb Live integration there two flows. In the live integration there is a setting called "Queue orders (and allow payments) if no connection".
If this option is ON(by default) then the payed but not exported to NAV orders will be stored as not exported, so you can create a new scheduled task that can export those
not yet exported to orders to NAV, the scheduled task type needs to be "Sync queued orders using Dynamicweb Live Integration".
You can read more about it here.
If this option is OFF then the completed order will be reverted back to a cart and will be marked as not completed.
BR, Dmitrij

 

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