Hi,
I have a customer who had problems with their live-integration in the weekend after black friday.
The live-integration simply stopped transfering orders. For the duration of the outage, the only thing that was written to the live-integration was the lines I've included below.
It seems like the "connectionError" response was cached and it only reset when the app-pool recycled.
The customer is on DW 9.17.3, and we are using the standard live-integration dll.
This is a fairly rare error, but I have seen it on at least two other solutions.
When I look at the source code for the live-integration dll that I have available (which is probably not the exact same version), I can see that the IsConnectionAllive response is being cached for the request through the Dynamicweb-wrapper for HttpContext - it looks like something went wrong with this caching.
Would it be possible to look into this, and maybe at least add a time-limit for the cache, so that if it somehow becomes cached for all requests, at least it doesn't continue to cause problems until the application pool recycles?
Thanks, Jonas
11-28-2025 02:21:33.396 : DebugInfo: Reload prices. products #2
11-28-2025 02:24:19.900 : ConnectionError: Error checking Web Service connection: 'Object reference not set to an instance of an object.'. Request: '<GetEcomData></GetEcomData>'.
11-28-2025 02:24:19.900 : ConnectionError: Error checking Web Service connection: 'An item with the same key has already been added.'. Request: '<GetEcomData></GetEcomData>'.
11-28-2025 02:24:19.900 : ConnectionError: Error checking Web Service connection: 'An item with the same key has already been added.'. Request: '<GetEcomData></GetEcomData>'.
11-28-2025 02:24:19.900 : ConnectionError: Error checking Web Service connection: 'Object reference not set to an instance of an object.'. Request: '<GetEcomData></GetEcomData>'.
11-28-2025 02:24:19.900 : ConnectionError: Error checking Web Service connection: 'An item with the same key has already been added.'. Request: '<GetEcomData></GetEcomData>'.
11-28-2025 08:36:27.573 : DebugInfo: Updating order with ID: ORDER-59639. Complete: True. Order submitted from the backend: True
11-28-2025 08:36:27.651 : Error: Order with ID 'ORDER-59639' was not created in the ERP system.
11-28-2025 08:43:48.409 : DebugInfo: Updating order with ID: ORDER-59639. Complete: True. Order submitted from the backend: True
11-28-2025 08:43:48.409 : Error: Order with ID 'ORDER-59639' was not created in the ERP system.
11-29-2025 10:31:58.223 : DebugInfo: Updating order with ID: ORDER-59639. Complete: True. Order submitted from the backend: True
11-29-2025 10:32:43.030 : DebugInfo: Updating order with ID: ORDER-59639. Complete: True. Order submitted from the backend: True
11-29-2025 10:33:01.243 : DebugInfo: Updating order with ID: ORDER-59640. Complete: True. Order submitted from the backend: True
11-29-2025 10:33:01.243 : Error: Order with ID 'ORDER-59640' was not created in the ERP system.
11-29-2025 11:09:22.738 : DebugInfo: Updating order with ID: ORDER-59566. Complete: True. Order submitted from the backend: True
11-29-2025 11:09:22.738 : Error: Order with ID 'ORDER-59566' was not created in the ERP system.
11-29-2025 07:24:17.976 : ConnectionError: Error checking Web Service connection: 'Object reference not set to an instance of an object.'. Request: '<GetEcomData></GetEcomData>'.
11-29-2025 07:24:17.976 : ConnectionError: Error checking Web Service connection: 'Object reference not set to an instance of an object.'. Request: '<GetEcomData></GetEcomData>'.
11-30-2025 04:59:50.057 : DebugInfo: Updating order with ID: ORDER-59636. Complete: True. Order submitted from the backend: True
11-30-2025 04:59:50.135 : Error: Order with ID 'ORDER-59636' was not created in the ERP system.
11-30-2025 04:59:54.638 : DebugInfo: Updating order with ID: ORDER-59636. Complete: True. Order submitted from the backend: True
11-30-2025 04:59:54.638 : Error: Order with ID 'ORDER-59636' was not created in the ERP system.
11-30-2025 05:14:38.396 : DebugInfo: Updating order with ID: ORDER-59733. Complete: True. Order submitted from the backend: True
11-30-2025 05:14:38.410 : Error: Order with ID 'ORDER-59733' was not created in the ERP system.
11-30-2025 05:14:44.315 : DebugInfo: Updating order with ID: ORDER-59733. Complete: True. Order submitted from the backend: True
11-30-2025 05:14:44.330 : Error: Order with ID 'ORDER-59733' was not created in the ERP system.
11-30-2025 07:08:19.577 : DebugInfo: Updating order with ID: ORDER-59756. Complete: True. Order submitted from the backend: True
11-30-2025 07:08:19.577 : Error: Order with ID 'ORDER-59756' was not created in the ERP system.
11-30-2025 07:08:24.475 : DebugInfo: Updating order with ID: ORDER-59756. Complete: True. Order submitted from the backend: True
11-30-2025 07:08:24.475 : Error: Order with ID 'ORDER-59756' was not created in the ERP system.
12-01-2025 12:24:32.427 : ConnectionError: Error checking Web Service connection: 'Object reference not set to an instance of an object.'. Request: '<GetEcomData></GetEcomData>'.
12-01-2025 12:24:32.443 : ConnectionError: Error checking Web Service connection: 'Object reference not set to an instance of an object.'. Request: '<GetEcomData></GetEcomData>'.
