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Connecting to BC gives error "Most Times"

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Justin Sjouw Dynamicweb Employee
Justin Sjouw
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Posted on 13/07/2023 15:32:12

Hello,

I'm dealing with a difficult issue here, as the Plugin in BC seems to be installed correctly, I have a DynamicWebService installed locally that is configured correct;y, and I can use the testtool to get resuts from BC. However the responses are "unstable" giving a normal result sometimes, and a lot of times generating an error.

https://screenrec.com/share/AuFbWjDJyP 

I'm not sure what I should check at this point?

Thanks,

Justin


Replies

 
Nicolai Pedersen Dynamicweb Employee
Nicolai Pedersen
Posted on 13/07/2023 16:12:14
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Maybe check the server eventlog - seems like a connectivity issue of some sort on the BC side. If you access the url directly or in postman you might be able to see the full response headers and error message.

Could be a limitation on the amount of requests?

BR Nicolai

 
Justin Sjouw Dynamicweb Employee
Justin Sjouw
Posted on 13/07/2023 17:33:12
Reply

Hey Nicolai, 

I cannot access the server log, but will ask the ERP partner to look at that. I then also check if there is a request cap, which would be new without informing us :-)

In postman I don't get a lot of extra info excepct for a Custom Header that says "Message Is Closed" 

In postman I'm requesting a GET with no parameters, since I actually wouldn't know how I should do an actual SOAP call to the service...

Thanks,

Justin 

 
Nicolai Pedersen Dynamicweb Employee
Nicolai Pedersen
Posted on 14/07/2023 09:49:43
Reply

Hi Justin

What is the http response code? Seems like it must be 500 which is an exception.

I can see from the header that you have a response header named "NAV-Error" which indicates something happens inside BC that you need to find out what is. I.e. I can see it looks related to something in BC:https://forum.mibuso.com/discussion/74072/nav-bc-soap-navuserpassword-error-216-http-500

 
Justin Sjouw Dynamicweb Employee
Justin Sjouw
Posted on 22/08/2023 15:58:34
Reply

Just as an FYI to anyone finding this thread, this problem was solved by rebooting the onpremise BC server...

 

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