Hello,
About a year ago, the case tracker was redone, but sadly not for the better. Here is a list of the things which frustrate me and our team the most:
- When you click on a case from the list at the start page, you are redirected to a different list of cases, rather than the specific case you clicked on. It would be nice if it actually deeplinked, otherwise the first list is completely pointless.
- The search function isn't very effective. Very often it returns nothing, even if you search for the specific case number or solution. I've found the best way is to get a complete list of all my cases for the past two years, and search through them, but even that list seem to be incomplete (it also continues to say "Loading cases", even if no new cases are actually loaded).
- When I attach images or .txt files to a case, I often get replies from the support team that no files are actually attached. I always crop and compress, so it shouldn't be a matter of the files being too large.
- The module always return an error after I post, which is frustrating if I've spent a long time authoring a description. However, lately it seems it does actually post the case regardless, but it's annoying anyway.
- All formating (line breaks) seem to be removed on post. It may look like a minor thing, but it's the only way to emphasize text and make the text more readable with long and complex descriptions. It should also be simple to fix.
These issues are consistent cross-browser, so it's not simply a matter of reverting to an older version of IE. I sincerly hope you will redo the case tracker with these things in mind.
// N