Currently discussing: Plans to implement a Consent module for GDPR compliance.
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Non of the SysAdmins can access Users, Ecommerce or Marketing modules in the backend.
Could this be a license issue? the customer has this licence: Premium 2014 version 9.4.11
It could be.
I'll have the service desk contact you to figure it out.
we have figured it out, we pressed the REFRESH LICENCE button in Licence information and after that everything was fine.
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