Shipping Method and Payment Method Not Working in 9.5.3

Tin Ma Ma

Posted on 12/11/2018 20:48:33

https://www.useloom.com/share/711fbc9f1ed34227b10ebf5f73ba63c1

I created one shipping method and set Fee $10. And also created payment method (PayPal).
What I found is that if I setup shipping fee, I can't make an order.
If I set shipping fee 0, I can make an order.
Please help me to check what is the problem?

Thanks and Regards.

Tin Ma Ma

Replies

Nicolai Pedersen

Posted on 13/11/2018 00:18:02

I've asked the service desk to look into this.
BR Nicolai

Tin Ma Ma

Posted on 13/11/2018 05:16:39

Hi Nicolai ,
Thank you for youer reply,

Kindly help me as soon as possibe.

Thanks and Regards,

Tin Ma Ma

Morten Snedker

Posted on 13/11/2018 09:05:49

Hi Tin Ma Ma,

First of all I have enabled cart logging - it was disabled from Settings -> System -> Solution settings under section "LOGGING". After enabling the log: if you try and complete a new order with shipping fee, the error should be revealed by entering the order details in administration, and then by clicking "Log" from the upper button panel.

Try with a new order, and let me know if the log information is helpful enough.

Best regards
Morten Snedker

Tin Ma Ma

Posted on 13/11/2018 09:43:03

Hi Morten,

Thank you for your advice.
I tried with a new order with shipping fee. I can see the log file now.
The order was passed to Checkout Handler but I think payment process is not working.
Please help me to check what is the problem.

Thanks and Regards,

Tin Ma Ma

Posted on 23/11/2018 22:26:04

Hi Morten,
Are there any update ?

Regards,
Tin Ma Ma

Morten Snedker

Posted on 03/12/2018 14:20:14

Hi Tin Ma Ma.

Try and log into the administration of the payment provider to see if any errors have been logged there, and let me have a comment.

Regards
Morten

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Shipping Method and Payment Method Not Working in 9.5.3

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