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Saving Prices in Setting - Ecommerce - Advanced Cofiguration takes forever

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ITdept
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Posted on 21/12/2018 05:21:04

Hello,

I have thousand pproduct in my product catalog, then i want to change the price in database in include VAT. I go to Setting - Ecommerce - Advanced Cofiguration - Prices, then i check "Price in database include VAT" and i click "Save", but my DW takes loading forever.

How to solve this?

please look at attached picture.

Thanks.

loading_forever.JPG

Replies

 
ITdept
Posted on 21/12/2018 05:25:39
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UPDATE, i attached wrong pict, in main thread i screenshot price config without change anything, but DW still loading forever.

in this replies, i want to attach pict when i change price set to include VAT.

thanks for any solution.

loading_forever_2.JPG
 
ITdept
Posted on 21/12/2018 05:31:03
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UPDATE, checking console in my browser i found this, some body know how to solve this javascript error ?

 

loading_forever_3.JPG
 
Nicolai Pedersen
Posted on 21/12/2018 09:59:07
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Hi Anonymous

First I think you need to upgrade this solution. It seems old - you really should do your self the favor of upgrading. For security reasons, performance, support and so many other reasons :-).

All the JS errors indicates that you either have a broken installation or some old cached JS documents. Ensure you do not get 404s when loading the backend and also clear the browser cache.

That said, swtiching to the setting "Prices in database have VAT" = True can be a problem. If you sell in multiple countries or currencies, it migh be a unsolvable problem to have that set. See the recommendations here: https://doc.dynamicweb.com/documentation-9/ecommerce/payment-shipping/vat-taxes

BR Nicolai

 

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