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Problem accessing Shops module

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Grant Menzies
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Posted on 10/01/2014 16:46:25

I recently encountered a problem when trying to access the Shop module. (see image)

 

I get the following output:

 

Serverfel i tillämpningsprogrammet /.

Known bug: Der er invalid bruger i accessuser tabellen som skal slettes med id: 60563

Beskrivning: Ett undantag som inte kunde hanteras uppstod när den aktuella webbegäran kördes. Mer information om felet och var i koden det uppstod finns i stackspårningen.

Undantagsinformation: System.Exception: Known bug: Der er invalid bruger i accessuser tabellen som skal slettes med id: 60563

Källfel: 

Rad 228:                                                                    <br />
Rad 229:                                                                    <br />
Rad 230:                                                                    <%=Gui.UserGroupManagerECom("OrderNotificationSubscribers", "OrderNotificationGroupbox", "Form1", "0,1,3,4,5", shopId, NotificationSubscribers, New String() {Nothing, Translate.Translate("Send order notification to:"), Translate.Translate("Other users:")})%> Rad 231:                                                                </span>
Rad 232:                                                            </td>

Källfil: C:\Dynamicweb.net\Admin\module\eCom_Catalog\dw7\edit\EcomShop_Edit.aspx    Rad: 230

Stackspårning: 

[Exception: Known bug: Der er invalid bruger i accessuser tabellen som skal slettes med id: 60563]
   Dynamicweb.Gui.UserGroupManagerOld(String NameMemberBox, String NameGroupBox, String FormName, String intTypes, String[]& CheckForPermissionArray, Boolean invertTypeSelection, String[]& SettingsArray, Boolean UserGroupManagerStart, Boolean BackEndOnly) +1519
   Dynamicweb.Gui.UserGroupManagerECom(String NameMemberBox, String NameGroupBox, String FormName, String intTypes, String ShopID, String[] CheckForPermissionArray, String[] SettingsArray) +1135
   ASP.admin_module_ecom_catalog_dw7_edit_ecomshop_edit_aspx.__RenderProductEditScroll(HtmlTextWriter __w, Control parameterContainer) in C:\Dynamicweb.net\Admin\module\eCom_Catalog\dw7\edit\EcomShop_Edit.aspx:230
   System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children) +268
   Dynamicweb.Controls.StretchedContainer.Render(HtmlTextWriter writer) +151
   System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter) +57
   System.Web.UI.Control.RenderControl(HtmlTextWriter writer, ControlAdapter adapter) +100
   System.Web.UI.Control.RenderControl(HtmlTextWriter writer) +25
   ASP.admin_module_ecom_catalog_dw7_edit_ecomshop_edit_aspx.__RenderContent(HtmlTextWriter __w, Control parameterContainer) in C:\Dynamicweb.net\Admin\module\eCom_Catalog\dw7\edit\EcomShop_Edit.aspx:137
   System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children) +268
   System.Web.UI.Control.RenderChildren(HtmlTextWriter writer) +8
   System.Web.UI.Control.Render(HtmlTextWriter writer) +10
   System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter) +57
   System.Web.UI.Control.RenderControl(HtmlTextWriter writer, ControlAdapter adapter) +100
   System.Web.UI.Control.RenderControl(HtmlTextWriter writer) +25
   System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children) +128
   Dynamicweb.Controls.StretchedContainer.Render(HtmlTextWriter writer) +151
   System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter) +57
   System.Web.UI.Control.RenderControl(HtmlTextWriter writer, ControlAdapter adapter) +100
   System.Web.UI.Control.RenderControl(HtmlTextWriter writer) +25
   ASP.admin_module_ecom_catalog_dw7_main_master.__RenderForm1(HtmlTextWriter __w, Control parameterContainer) in C:\Dynamicweb.net\Admin\module\eCom_Catalog\dw7\Main.Master:41
   System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children) +268
   System.Web.UI.HtmlControls.HtmlForm.RenderChildren(HtmlTextWriter writer) +216
   System.Web.UI.HtmlControls.HtmlContainerControl.Render(HtmlTextWriter writer) +32
   System.Web.UI.HtmlControls.HtmlForm.Render(HtmlTextWriter output) +53
   System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter) +57
   System.Web.UI.Control.RenderControl(HtmlTextWriter writer, ControlAdapter adapter) +100
   System.Web.UI.HtmlControls.HtmlForm.RenderControl(HtmlTextWriter writer) +40
   ASP.admin_module_ecom_catalog_dw7_main_master.__Render__control1(HtmlTextWriter __w, Control parameterContainer) in C:\Dynamicweb.net\Admin\module\eCom_Catalog\dw7\Main.Master:210
   System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children) +268
   System.Web.UI.Control.RenderChildren(HtmlTextWriter writer) +8
   System.Web.UI.Control.Render(HtmlTextWriter writer) +10
   System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter) +57
   System.Web.UI.Control.RenderControl(HtmlTextWriter writer, ControlAdapter adapter) +100
   System.Web.UI.Control.RenderControl(HtmlTextWriter writer) +25
   System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children) +128
   System.Web.UI.Control.RenderChildren(HtmlTextWriter writer) +8
   System.Web.UI.Page.Render(HtmlTextWriter writer) +29
   System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter) +57
   System.Web.UI.Control.RenderControl(HtmlTextWriter writer, ControlAdapter adapter) +100
   System.Web.UI.Control.RenderControl(HtmlTextWriter writer) +25
   System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +1386

 

 

 

 

problem.jpg

Replies

 
Kristian Kirkholt
Posted on 14/01/2014 15:42:06
Reply

Hi Grant.

 

Som did you try to remove this user 60563 from usermanagement ?

If problem still persists, please create a supportcase through Engage.

 

Kind Regards

Kristian Kirkholt

 
Grant Menzies
Posted on 14/01/2014 16:22:30
Reply

Hi Kristian!

Do you mean I should remove that user or are you asking if it is a user I previously removed?

I have recently deleted a few users if that can be the cause ...

//Grant

 

 

 

 

 

 

 

 

 
Kristian Kirkholt
Posted on 15/01/2014 08:41:58
Reply
This post has been marked as an answer

Hi Grant

Try to remove this user. (60563)

If problem still persists, please create a supportcase through Engage.

 

Kind Regards

Kristian Kirkholt

Votes for this answer: 1
 
Grant Menzies
Posted on 16/01/2014 08:19:06
Reply

I had previously used Newsletter V3 to import a few thousand users. I made the mistake of importing them with only email adresses. It would seem that the lack of username for several thousand users created the problem. So I basically deleted all users without a username.

Everything seems to be working again now. Thanks Kristian!

 

 

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