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Print Template Shows Error

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Tin Ma Ma
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Posted on 12/09/2019 11:45:30

Hi All,

In Ecommerce > Orders > Edit Order > Print , show the error message (attached image is for your reference).

May I know what could be the problem showing the error message?

Regards,

Tin Ma Ma

Image_8.png

Replies

 
Oleg Rodionov Dynamicweb Employee
Oleg Rodionov
Posted on 13/09/2019 03:27:00
Reply

Hi,

Firs of all, ensure that your solution has PrintOrder.html in Templates/Ecom7/Order - it is base template provided with Files (e.g. can be deployed via wizard). The template is used as default if you perform order print for an order outputs on selecting Orders top node. You can also set default template will be used for printing of order related specific shop(order node under Orders) in the shop settings (Settings-Ecommerce-Product catalog-Shop). Please, find attachment for details. I have tested the feature on last DW9.7.0 and had not issue - order preview works properly on starting or selecting a template in the form drop-down. 

BR, Oleg QA 

2019-09-13_1106.png 2019-09-13_1108.png
 
Tin Ma Ma
Posted on 16/09/2019 08:41:24
Reply

Hi,

Thank you for reply.

Actually, I am using application 9.6.18 and only one order faces that error. The other orders are fine.
I woud like to know the possible root causes to show that error message. 

Regards,

Tin Ma Ma

 

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