Hi,
We ran across an issue we can't explain, after an order which apparently went to checkout handler successfuly, but then something happened and not the order is not complete (nor is it a cart), nor do we have info on the transation number.
- All orders before and after this one had no issues
- There hasn't been any updates on that period
- There are no notification subscribers for OrderComplete
- The authorization (number) (aka Transaction number) exists in the Payment Provider (Authorize.net), but it was never updated on the order in Dynamicweb
If you look at the attached image, you'll start seeing the error message "The Context.GetCart() is not a cart..." and that has hundreds of occurences suggesting a loop of a set of retries that lasted for about 3min populating 9 pages worth of logs (from 12:37:08 until 12:40:17)
Has anyone ever experienced something like this? Any ideas on how can I track this down further?
I guess I can force/update the values of the transaction number, transaction amount and some others to try and fix the order in Dynamicweb and capture the amount, but I wonder what could have caused this.
Best Regards,
Nuno Aguiar
