Issue with Quantity Reduction for Orders with Decimal Quantities

Thuzar Win

Posted on 03/11/2023 07:53:06

Hi,

I'm currently encountering an issue where the quantity reduction doesn't seem to work correctly when I place an order with a decimal quantity. To illustrate this, I've attached a screenshot for your reference.

For instance, I have a total of 40 items in stock. However, when I place an order with a quantity of 5.6, the expected result should be a remaining stock of 34.4. Instead, it is showing 34 in the backend and the database, which is not the correct behavior.

I'm using the DW application version 9.15.14. You can access the site through this link: [http://nav.amardeepfabrics.com]

I would greatly appreciate any insights or suggestions on what might be causing this issue.

Thanks

Thuzar

Replies

Rasmus Sanggaard

Posted on 03/11/2023 09:17:57

Hi Thuzar,

The stock level does support decimals. I am trying to access your site but it seems I am not allowed. Have you disabled angel login or have multiple angels?

BR Rasmus

Thuzar Win

Posted on 07/11/2023 11:34:16

Hi Rasmus,

Thank you very much for your reply. We have not disabled the angel account. Could you please try to access it again?

Thanks

Thuzar

Shiwanka Chathuranga

Posted on 20/11/2023 09:29:31

Hi Rasmus

are you able to login?

Thuzar Win

Posted on 20/11/2023 09:43:23

Hi,

I wanted to follow up on the ongoing matter regarding the above issue. The customer has been reaching out to us consistently, expressing their concern about the duration it's taking to address the issue.

In the interest of providing the best service possible, I would greatly appreciate it if you could share any updates or insights you may have on the current status of the resolution. Your input is invaluable, and any suggestions you can provide would go a long way in assuring the customer and facilitating a prompt resolution.

Thank you for your attention to this matter, and I look forward to hearing from you soon.

Thanks

Thuzar

Rasmus Sanggaard

Posted on 20/11/2023 09:55:39

Hi Thuzar and Shiwanka,

Thanks for reaching out again. I missed the post from the 7/11. The issue is still the same, I am able to login to your system, but the backend is blank. Maybe you have more then one usertype=0 and therefore the angel login does not work.

But either way, I have asked QA if there's a bug here.

BR Rasmus

Oleg Rodionov

Posted on 21/11/2023 03:05:53

Hi,

I was able to reproduce the issue on our test environment based on last DW9.16.2 admin as well, now it is under discussing, so final results regarding a fix will be posted shortly. Sorry for inconvenience.

BR, Oleg QA

Oleg Rodionov

Posted on 22/11/2023 00:58:58

This post has been marked as an answer

Hi all,

So, new task #16564 has been submitted to fix the bug, I hope it can be fixed in upcoming release. Thanks.

BR, Oleg QA

Votes for this answer: 1

Thuzar Win

Posted on 29/11/2023 12:10:34

Hi Oleg,

I appreciate your prompt attention to the reported issue, and I'm aware that you're actively working on a resolution for the upcoming release.

However, our customer is eagerly waiting for this issue to be fixed and is keen on having it resolved and released to LIVE before the end of this year. Understanding your development schedule, could you kindly inform me of the specific version number in which this fix will be included?

Thanks

Thuzar

Nicolai Pedersen

Posted on 29/11/2023 13:28:13

Hi Thuzar

You can always follow progress on bugs here: https://doc.dynamicweb.com/downloads/dynamicweb-9/bug-fixes/known-bugs

Usually bugs are fixed in next sprint (within 2-4 weeks).

This specific bugfix is fixed and is in 9.15.16 and in 9.16.4

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Issue with Quantity Reduction for Orders with Decimal Quantities

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