Hi,
I'm seeing an issue on checkout for two different webshops running in v8.9.2.6 and v8.5.1.19. Both solutions are running with DIBS FlexWin. Issue is new to both of them and I have seen 3 examples of the behaviour in last 6 days. Solutions are running on two completely different server setups and integrations.
The behaviour i see is based on order log.
The user goes to payment window with success and an order is completed - transaction number etc. is returned, mail sent - all is good.
| ti, 21 nov 2017 14:48:08 | Order Order is kept in context - new order id (ORDRE1999 Total:677, orderline total:677,00 DKK; Orderlines:5 - Products:3, Discounts:2, Taxes:0, BOM:0.) | |
| ti, 21 nov 2017 14:48:08 | Order Passing order to checkout handler: Dynamicweb.eCommerce.Cart.CheckoutHandlers.Dibs (ORDRE1999 Total:677, orderline total:677,00 DKK; Orderlines:5 - Products:3, Discounts:2, Taxes:0, BOM:0.) | |
| ti, 21 nov 2017 14:48:08 | Dynamicweb.eCommerce.Cart.CheckoutHandlers.Dibs Checkout started (OrderID:ORDRE1999 (IsCart:True) Total:677, orderline total:677,00 DKK; Orderlines:5 - Products:3, Discounts:2, Taxes:0, BOM:0.) | |
| ti, 21 nov 2017 14:48:08 | Dynamicweb.eCommerce.Cart.CheckoutHandlers.Dibs Render template (OrderID:ORDRE1999 (IsCart:True) Total:677, orderline total:677,00 DKK; Orderlines:5 - Products:3, Discounts:2, Taxes:0, BOM:0.) | |
| ti, 21 nov 2017 14:48:53 | Dynamicweb.eCommerce.Cart.CheckoutHandler Redirecting to checkout handler: Dynamicweb.eCommerce.Cart.CheckoutHandlers.Dibs (OrderID:ORDRE1999 (IsCart:True) Total:677, orderline total:677,00 DKK; Orderlines:5 - Products:3, Discounts:2, Taxes:0, BOM:0.) | |
| ti, 21 nov 2017 14:48:53 | Dynamicweb.eCommerce.Cart.CheckoutHandlers.Dibs Callback started (OrderID:ORDRE1999 (IsCart:False) Total:677, orderline total:957,00 DKK; Orderlines:5 - Products:3, Discounts:2, Taxes:0, BOM:0.) | |
| ti, 21 nov 2017 14:48:53 | Dynamicweb.eCommerce.Cart.CheckoutHandlers.Dibs Payment succeeded with transaction number xxxxxxxxxx (OrderID:ORDRE1999 (IsCart:False) Total:677, orderline total:957,00 DKK; Orderlines:5 - Products:3, Discounts:2, Taxes:0, BOM:0.) |
About 30-40 seconds later I see a new attempt of user going to payment window and or cancelling
| ti, 21 nov 2017 14:49:29 | Dynamicweb.eCommerce.Cart.CheckoutHandler Redirecting to checkout handler: Dynamicweb.eCommerce.Cart.CheckoutHandlers.Dibs (OrderID:ORDRE1999 (IsCart:False) Total:677, orderline total:957,00 DKK; Orderlines:5 - Products:3, Discounts:2, Taxes:0, BOM:0.) | |
| ti, 21 nov 2017 14:49:29 | Dynamicweb.eCommerce.Cart.CheckoutHandlers.Dibs State cancel (OrderID:ORDRE1999 (IsCart:False) Total:677, orderline total:957,00 DKK; Orderlines:5 - Products:3, Discounts:2, Taxes:0, BOM:0.) |
The newly completed order is then cancelled and converted back into cart
| ti, 21 nov 2017 14:50:05 | Order Passing order to checkout handler: Dynamicweb.eCommerce.Cart.CheckoutHandlers.Dibs (ORDRE2000 Total:677, orderline total:397,00 DKK; Orderlines:7 - Products:3, Discounts:4, Taxes:0, BOM:0.) | |
| ti, 21 nov 2017 14:50:05 | Dynamicweb.eCommerce.Cart.CheckoutHandlers.Dibs Checkout started (OrderID:ORDRE2000 (IsCart:True) Total:677, orderline total:397,00 DKK; Orderlines:7 - Products:3, Discounts:4, Taxes:0, BOM:0.) | |
| ti, 21 nov 2017 14:50:05 | Dynamicweb.eCommerce.Cart.CheckoutHandlers.Dibs Render template (OrderID:ORDRE2000 (IsCart:True) Total:677, orderline total:397,00 DKK; Orderlines:7 - Products:3, Discounts:4, Taxes:0, BOM:0.) | |
| ti, 21 nov 2017 14:53:16 | Dynamicweb.eCommerce.Cart.CheckoutHandler Redirecting to checkout handler: Dynamicweb.eCommerce.Cart.CheckoutHandlers.Dibs (OrderID:ORDRE2000 (IsCart:True) Total:677, orderline total:677,00 DKK; Orderlines:5 - Products:3, Discounts:2, Taxes:0, BOM:0.) | |
| ti, 21 nov 2017 14:53:16 | Dynamicweb.eCommerce.Cart.CheckoutHandlers.Dibs State cancel (OrderID:ORDRE2000 (IsCart:False) Total:677, orderline total:677,00 DKK; Orderlines:5 - Products:3, Discounts:2, Taxes:0, BOM:0.) | |
| ti, 21 nov 2017 14:53:16 | Order Called CheckoutDone (pageID:0) (ORDRE2000 Total:677, orderline total:677,00 DKK; Orderlines:5 - Products:3, Discounts:2, Taxes:0, BOM:0.) | |
| ti, 21 nov 2017 14:53:16 | Order Order is not complete - converting back to cart (ORDRE2000 Total:677, orderline total:677,00 DKK; Orderlines:5 - Products:3, Discounts:2, Taxes:0, BOM:0.) | |
| ti, 21 nov 2017 14:53:16 | Order New cart id (CART6444 Total:677, orderline total:677,00 DKK; Orderlines:5 - Products:3, Discounts:2, Taxes:0, BOM:0.) |
The issue transaction is good in DIBS, order has been moved to ERP, order confirmation email is sent - but DW says order is incomplete.
I strongly suspect that the reason for this issue is in DIBS doing some changes to their flow. I have an end user confirming that DIBS window threw timeout.
Questions are- is there some way to prevent the behaviour where order is cancelled immediately after being completed? In principle DW should not accept this.
And is anyone else seeing this behaviour?
/Martin