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Error on order status change when Gift card redeemed

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Shiwanka Chathuranga Dynamicweb Employee
Shiwanka Chathuranga
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Posted on 01/12/2021 12:29:08

Getting error when change status from backend on Gift card Redeemed orders 

"Discount can not be added that makes the total purchase price less than 0", anything we miss?

 


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Nicolai Pedersen
Posted on 01/12/2021 12:50:06
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Hi Shiwanka

I think not - I have asked QA to try to replicate the issue to see if it is a bug.

Sorry about the inconvenience.

Nicolai

 
Shiwanka Chathuranga Dynamicweb Employee
Shiwanka Chathuranga
Posted on 07/12/2021 04:43:45
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HI QA

any update about this?

 
Olga Shedko Dynamicweb Employee
Olga Shedko
Posted on 07/12/2021 14:23:40
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This post has been marked as an answer

Hello Shiwanka, 

I was trying hard to replicate this issue. I'm getting the message "Discount can not be added that makes the total purchase price less than 0" only in one case - if we try to add discount that trully exceeds total purchase price with the next steps:

Open gift card redeemed order from backend Ecommerce/Orders > click edit "pencil" button > click "dollar" or "archive" button (attached file "step 1") > then in edit dialog input discount value which exceeds totals (attached file "step 2" where we add discount in 100$ while our totals is 49.98$) > after action confirmation OK I really get this message which is correct (attached file "step3").

In other cases I cannot reach this result. Would you please describe detailed steps on which you get this error (or just record the video please).

Thank you in advance.

Best regards,

Olga | QA

step1.png step2.png step3.png
Votes for this answer: 1
 
Shiwanka Chathuranga Dynamicweb Employee
Shiwanka Chathuranga
Posted on 07/12/2021 16:53:32
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Just try to change the status of the order, then I get this issue

 
Olga Shedko Dynamicweb Employee
Olga Shedko
Posted on 08/12/2021 05:08:19
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Hello again, 

I still cannot reproduce (tried on several versions). So would you please clarify two points:

1. Which DW version are you currently using? (Maybe it was broken on some intermediate version and fixed later).

2. Do you get the same error when you try to change order state from the order list?

Best regards,

Olga | QA

 

 

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