Assets do not allow mp3 files

Nuno Aguiar

Posted on 11/05/2020 11:32:47

Hi,

We have a customer (without PIM) that went live with 9.5/9.6 but now is on 9.8.4

So far so good, but the problem is that we have some mp3 files in EcomDetails. It looks like for a customer without PIM we can't access Asset Categories settings (which is fine), but they can't seem to add mp3 files.

Is there a way around this? I can see from other sites that mp3 is not even an allowed file extension. Is there any way to change that?

https://doc.dynamicweb.com/documentation-9/pim/enrichment/assets#8365

Best Regards,

Nuno Aguiar

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Steffen Kruse Hansen

Posted on 11/05/2020 13:26:07

Hi Nuno,

I see that this is actually a limitation to which file extensions you can see in the FileManager. Currently, it only shows the file extensions from the GlobalSetting '/Globalsettings/Ecom/Product/Details/Extensions'. You can just add 'mp3' to this list, then it will show up in the FileManager.

I will try to look more into this because I don't think this behavior is 100% correct.

I hope it helps, and sorry for the inconvenience.

Best regards,

Steffen

Nuno Aguiar

Posted on 11/05/2020 16:24:17

Hi Steffen,

Thank you for the quick response. The workaround worked just fine. Thanks again.

Nuno Aguiar

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Assets do not allow mp3 files

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