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Cybersource - saved cards

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Rui Silva
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Posted on 27/04/2018 17:24:13

Hi I'm not able to make payments with saved cards different from Visa.

Create a saved card works fine and creates the card, but on the next order if I try to use the saved card for the payment it always returns an error:

Recurring transaction failed. Decision: 'REJECT' messageId: '102', messageText: ''

Only for the Visa saved cards is possible to make a payment with a saved card.

I've tested this with DW versions 8.9.2.14 and 9.4.9 and the behaviour is the same.

Thanks,

Rui Silva


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Nicolai Pedersen
Posted on 30/04/2018 12:27:56
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It could be related to the agreement or type of card related to the payment. You should investigate what the Cybersource docs says about using "payment_token" for the card type that causes the problem.

BR Nicolai

 
Rui Silva
Posted on 30/04/2018 15:34:13
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Hi Nicolai,

I did a little more digging and found that the saved cards only fail when we have the setting "Authorization (zero amount)" active.

If I change this setting for any of the other 2 values, the saved cards will work fine.

It seems to be something related to Cybersource logic, but I'll try to confirm.

Thanks,

Rui Silva

 
Nicolai Pedersen
Posted on 01/05/2018 08:03:10
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Hi Rui

Thanks for letting us know.

NP

 
Rui Silva
Posted on 10/05/2018 18:45:40
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Just got the confirmation the this issue was a wrong configuration in CyberSource

 

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