Developer forum

Forum » Ecommerce - Standard features » Cannot send emails in Marketing

Cannot send emails in Marketing

E-mail notifications
Nataliya Hanicheva
Reply
Posted on 14/11/2018 15:04:49

Hi, we experience an issue with sending emails in Marketing. After choosing all necessary options, and clicking “Send now”, the letter was moved to ‘Sent’ folder with a status: Sending… and is still there.  What the reason, we don’t know. When we try to use “Preview”, all is working perfectly, but in fact, we cannot send any email, could you, please, advise? Thanks.


Replies

 
Nicolai Pedersen
Posted on 14/11/2018 18:55:28
Reply

Hi Nataliya

  1. Check your SMTP settings in Settings: https://doc.dynamicweb.com/documentation-9/platform/advanced-settings/web-and-http#4448
  2. Check your email marketing log in /Files/System/EmailMarketing
  3. Check mail log in /Files/System/EmailHandler

That could give you some indication of what goes wrong. Let us know if that helps you locate the issue.

BR Nicolai

 
Dmitriy Kudryavtsev
Posted on 15/11/2018 13:25:38
Reply

Thanks for a quick feedback. We were checking all places that you were suggesting to check. In log file, still presented four emails, which we has been sent in preview mode. And these four letters were received. But now, in "Sent" folder is still staying email letter with "Sending..." state since yesterday. The most interesting thing is that, sending email was working till 24 October 2018, when we were successfully sent our last email and nothing was been changed in Email settings since that time. What can be the reason for this, maybe, exists other way to find the problem?

screenshot.PNG
 
Nicolai Pedersen
Posted on 15/11/2018 15:39:40
Reply

Hosting issue...?

Where is it hosted? What else changed - we did not change you installation of Dynamicweb either... :-).

BR Nicolai

 
Dmitriy Kudryavtsev
Posted on 15/11/2018 15:54:10
Reply

It hosted on DynamicWeb. Maybe something was changed with DynamicWeb build that we are using now. 

versions.PNG
 
Nicolai Pedersen
Posted on 16/11/2018 00:20:28
Reply
This post has been marked as an answer

No changes to the Dynamicweb build... But if it is hosted by us, we can take a look.

We need the URL of the solution and the service desk will look into the hosting environment.

BR Nicolai

Votes for this answer: 1
 
Dmitriy Kudryavtsev
Posted on 16/11/2018 12:45:05
Reply

Of course, www.adelsforeningen.dk

 
Dmitriy Kudryavtsev
Posted on 16/11/2018 13:58:08
Reply

Thanks a lot! Our last emails has been received status "Failed". And after retry, all emails were sent in few seconds! But what was the reason for the problem?

Maybe we would done something wrong.

 

You must be logged in to post in the forum