Abandoned Cart - link to cart.

Simon Nordahl

Posted on 21/06/2016 10:28:20

I'm currently in the proccess of setting up the abandoned cart functionality for a customer. It sends the emails just fine and they look great, but I'm missing the link in the email to go directly to the cart WITH the context rendered in the email. So when the customer gets an abandoned cart email, they just have to press one link to be back in the context the left.

I have looked though the template tags and documentation found here http://doc.dynamicweb-cms.com/Default.aspx?ID=7714 and http://developer.dynamicweb.com/documentation/how-to-guides/online-marketing/email-marketing/abandoned-shopping-cart-mails.aspx.

It was my understanding that this was the basic of the entire concept, so I find it weird that the functionality seems to be completely missing?

Replies

Christian Rud Skovgaard

Posted on 21/06/2016 12:35:47

Hi Simon,

We will implement the ability to load a speific cart based on ID, so a link to a different browser will still show the proper Abandoned cart to the user.

Kind regards

Christian

Nicolai Høeg Pedersen

Posted on 21/06/2016 12:50:17

To clarify: If you make a link in your email to the cart page with the curent solution, the cart will be picked up by Dynamicweb again for anonymous users if they use the same browser (cookie).

If it is known users that have been logged in, you can create a link from the mail to the website that will login the user and find the cart for him.

So the new feature is the situation where you have an anon user that creates a cart and fills out the email address on the order, he receives a mail with the cart and clicks a link on a different device/browser - in that situation right now, the cart cannot be found and that is the feature we will add.

If you use one of the 2 first scenarios in the top, it can be configured.

BR Nicolai

Simon Nordahl

Posted on 21/06/2016 14:19:58

Having to rely on the cookie and thus the customer using the same device is not solid and having the functionality only working for logged in customers is not enough.

Do you have any estimate on when the feature will be implemented?

As a sidenote, you should consider adding another setting to the abandoned cart recipient provider. Our marketing devision have researched the european laws and it seems that sending abandoned emails requires its own serpate permission (besides sales terms and email permission etc) before you can send the user abandoned cart mails.

Looking forward to hearing from you.

Regards Simon.

Jakob Westhausen

Posted on 17/11/2016 10:45:16

For those who are wondering how to create the link mentioned above, I found code snippet in the bug fix list for DW version 8.8.1.8:

<a href="/Default.aspx?CartCmd=loadorder&LoadingOrderId=&LoadingOrderSecret=">Load order</a>
To view order (same link but with cart page id):
<a href="">View order</a>

Regards Jakob Westhausen.

Jacob Bertelsen

Posted on 04/10/2017 13:34:05

It seems this link cannot be created in the Abandon Cart-email being sent, since the link "only" works in DW-context.

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Abandoned Cart - link to cart.

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