Upgrading from 8.9.x to 9.4.11 loses newsletter subscribers

Imar Spaanjaars

Posted on 20/06/2018 21:08:28

Hi there,

We just upgraded a site from 8.9 to 9.4.11. Now, when we edit an existing (upgraded) newsletter or copy it, the list of recipients and the campaign tracking info is gone. Is that a bug? Or was this data not convertible?

Imar

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Nicolai Pedersen

Posted on 22/06/2018 18:30:57

Newsletters does not exist in DW9. Only Emailmarketing. that is probably what you mean?

If you copy an email, stats does not follow...

Not sure I understand - screendump maybe?

Thanks, Nicolai

Imar Spaanjaars

Posted on 24/06/2018 20:20:43

Yeah, Emailmarketing is what I meant. When copying an email in 8, the list of recipients and the tratking options are maintained (see dump 8.png)

After the upgrade, the existing emails lost their recipient and tracking settings (see dump 9.png).

Once I create a new email in 9, the data persists on edit and copy; it's just that the upgraded ones lost their settings.

Imar Spaanjaars

Posted on 24/06/2018 20:33:48

Oleg Rodionov

Posted on 26/06/2018 04:12:20

This post has been marked as an answer

Hi Imar,

I was able to reproduce the issue during moving from last DW89 (8.9.2.21) to last DW94 (9.4.14). One difference I see - tracking type is not lost (attachment). So, new TFS 52058 has been created against the bug, will be fixed on further 94 hotfix/95 release.Thanks.

BR, Oleg QA

Votes for this answer: 1

Kristian Kirkholt

Posted on 12/07/2018 16:06:25

Hi Imar

The #52058 upgrading problem has now been fixed in version 9.4.16

You are able to find this build in the download section:

http://doc.dynamicweb.com/releases-and-downloads/releases

Please contact Dynamicweb Support if you need any additional help regarding this.

Kind Regards
Dynamicweb Support
Kristian Kirkholt

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Upgrading from 8.9.x to 9.4.11 loses newsletter subscribers

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