I have a dynamicweb solution with version 9.10.13. Our costumer has indicate to us that he could not find an order.
Searching the order id by Firehose SQL i find that the order has been set to deleted:
Setting the Ordercomplete value to false the problem is fixed.
Long time ago we had the same problem with another order.
It is posible that it is some kind of bug?
This problem appears since the solution was update to 9.10.13