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CyberSource Error after Upgrade to 9/10.17

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Kevin Byrd
Kevin Byrd
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Posted on 15/12/2021 17:31:21

Hello,

We are getting a strange error when trying to load the payment page/template for CyberSource after upgrading to 9.10.17.  There are no logs available and the error code doesn't come up in a google search.

See below for screen shot.  I'm happy to check anything else you can think of, otherwise this may require a big fix.

 


Replies

 
Nicolai Pedersen
Posted on 15/12/2021 17:34:40
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That screen looks like something in the payment window - and not Dynamicweb?

There is some description here: https://support.cybersource.com/s/article/I-receive-the-following-error-when-sending-a-Secure-Acceptance-request-You-are-not-authorized-to-view-this-page-The-transaction-has-not-been-processed

 
Kevin Byrd
Kevin Byrd
Posted on 15/12/2021 17:44:52
Reply

Thanks Nicolai, I was not able to find that previously.  Thanks, we'll check through those possible solutions and will report back if we still come up empty handed.

 
Dynamicweb Employee
Theint Thandar Soe
Posted on 01/12/2023 09:26:07
Reply

Hi,

May I know how this issue has been resolved? We are facing the same issue on our customer UAT site. May I get advice? Is there anything that I can check?

Best Regards,

Theint

 

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