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Users loose cart

Anders Ebdrup
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Hi Dynamicweb,

 

We experience a kind of anoying problem which is very critical for our clients because the users on the shops looses the cart if the session times out and they tries to add another product to the cart or are going to checkout.

As I see the problem it is caused by handling the cart actions before trying to load the user from the cookie.

The main thing is happening in the Load-method of Pageview where SetID is called before Security.ExtranetStart and the SetID-method handles CartCartch, which now creates a new cart instead of first loading the user from the cookie before adding accessing the cart.

 

I am really much hoping for a hotfix to solve this as it is very critical for our clients which is loosing business

 

Best regards, Anders


Replies

 
Morten Snedker
Reply

Hi Anders,

This is a known bug, and has been fixed with bug #18175 in 8.6.1.19.

 

 

Best regards
Morten Snedker

 
Anders Ebdrup
Reply

Hi Morten,

 

That would have been nice to have this information in the release notes as we yesterday had to rollback an upgrade to 8.6.1.19 because users now looses their cart constantly.
So this change have introduced even bigger problems.

 

Anders

 
Morten Snedker
Reply

Sorry about the missing release note - don't know why it has slipped. I'll see to it that it gets there.

Additionally: have you in Management Center checked: Ecommmerce -> Advanced configuration -> Shopping Cart -> Keep anonymous cart when user logs in ?

 

/Snedker

 
Anders Ebdrup
Reply

Hi Morten,

 

I cannot see this in the release notes any more? Which changeset does this applys to?

 

Best regards, Anders

 
Nicolai Høeg Pedersen
Reply

Hi Anders

TFS#18175 is changesets 27711, 27712 and 27713 (TFS changesets).

Fixed in 8.6.1.19 and 8.7.0.1.

BR Nicolai

 

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