Hi,
We have a customer who's been very insistive on editing a cart from the backend. I know DW is not supporting this particularly, but I am hopeful for some loophole or workaround to move past this. I am using 9.7.5
Process
- User populates a cart but for some reasons calls Customer Service for help
- Customer Service locates the Cart in the backend and changes quantities (there are other tasks, but I am focusing on this for now)
- We can save the cart and the backend updates the order and calculations accordingly
(I also checked the DB to ensure it was not only the object in memory/cache being used to display the values) - We go to the frontend and everything is reverted back
Attempts
- I tried being logged out while editing the cart
- I tried just refreshing the cart after the changes
- I removed any browser cache between steps
Is this something we'll be able to do in 9.8 OR (if not) is there some way I can keep the changes that were committed to the DB?
Best Regards,
Nuno Aguiar