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CRM Integration

Natalia Grynenko
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Hello,

    We need to integrate MS CRM 2011 with Dynamic Web CMS by CRM WCF service. The main idea that all business data will be stored in the CRM. CMS will give ability to view, edit and update the data.

What approaches can be to do it?


Thank you.

Replies

 
Pavel Volgarev
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Hi Natalia,

I think Data Lists module is the way to go for you. It supports CRUD operations and can be integrated with Microsoft CRM (not sure about the limitations regarding the CRM version).

-- Pavel
 
Nicolai Høeg Pedersen
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Our CRM integration does not support CRM 2011 (yet). Only CRM 3.0 for the time being.

If you create a custom Dynamicweb solution (http://developer.dynamicweb-cms.com/documentation/for-developers/dynamicweb-modules/building-modules-series.aspx) you have a normal asp.net application where you can integrate to the WCF service as you would in any other implementation.

 
Natalia Grynenko
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Is it possible to extend Data Lists connections with a custom connection? If yes how it can be done?
 
Nicolai Høeg Pedersen
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Hi Natalia.

That is not possible...

Hope you find a good solution

 
Natalia Grynenko
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Thank you for the answers. I have a lot of questions and I hope for your help.

1. Can Data Integration or Integration module be used for the such purpose or these modules are only for the e-commerce integration?
Where can I find more information about Data Integration module? It seems that there is no information about it in Dynamicweb On-line Manual or I'm wrong?
2. Do you have any information when the existing CRM integration module will be updated to support MS CRM 2011?
3. Could I create a custom module, that will use Forms or Data Lists module, but Data Source for them will be WCF?

 

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