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CartId didn't change OrderId

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Tin Ma Ma
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Posted on 19/11/2018 20:56:19

Hi
May I know which condition that Cart ID didn't change to Order ID and pass to payment gateway?


Regards,

Tin Ma Ma

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Nicolai Pedersen
Posted on 19/11/2018 22:27:14
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This post has been marked as an answer

There are no known situations. Usually if an order is not complated, like wrong payment card or similar, the order is converted back to a cart. But then you should not be having a payment on the order. If you look in the order log that you find under order details, you might be able to see what happened.

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