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Users search log out from admin

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Adrian Lesik
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Posted on 24/01/2022 11:03:47

Hi,

For one of our shop we have a problem in admin that when we go to Users -> Search it is loading for some time and then we have information that "A secure connection could not be established" and when try to reload page or go to other tab we are logged out. Could you please tell me what can be a problem? which log I should check?

DW_Shop.png

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Nicolai Pedersen
Posted on 24/01/2022 11:28:23
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I do not know what that can be.

If you try the same with browser developer tools open - you can then see a list of requests on the network tab including the one on the search page. It will return with some kind response that could be holding some information. Can you share that?

BR Nicolai

 
Adrian Lesik
Posted on 24/01/2022 11:43:44
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Hi :)
It looks that there is no response:

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Nicolai Pedersen
Posted on 24/01/2022 13:14:12
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We need a link to take a look

 

 
Adrian Lesik
Posted on 24/01/2022 14:45:45
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http://nordenta.dk/Admin/Module/UserManagement/ListUsers.aspx?GroupID=-1000

 
Adrian Lesik
Posted on 23/02/2022 14:13:10
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Hi all,

Did you maybe found what can cause the problem? In meantime we updated solution to 9.13.0 but issue still occurred.

Have a nice day.

 
Adrian Lesik
Posted on 28/02/2022 14:28:14
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Hi,
During the dubbuging we get a StackOverflowException. Maybe this will be helpfull.
System.StackOverflowException
  HResult=0x800703E9
  Message=Exception of type 'System.StackOverflowException' was thrown.

2022-02-28_09-04-252.png
 
Oleg Rodionov Dynamicweb Employee
Oleg Rodionov
Posted on 04/03/2022 04:27:32
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Hi,

I was not able to catch the issue using by couple of browsers - last Google Chrome and MS Edge. Please, find attached files confirm my check. Try to use other internet connection/provider could be cause the issue.

BR, Oleg QA 

2022-03-04_13-32-21.png 2022-03-04_13-33-19.png 2022-03-04_13-34-23.png
 
Nicolai Pedersen
Posted on 04/03/2022 09:36:41
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This post has been marked as an answer

Since this is a stack overflow exception, it could indicate that you might have a circular reference in your users and group relations.

I.e. a groupa that is member of groupb which is member of groupa. Or something like that?

Votes for this answer: 1
 
Adrian Lesik
Posted on 04/03/2022 15:35:40
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Thanks for help, it occurred that two groups have in the accessUser table the same value in the accessUserId and accessUserParentID.

 
Nicolai Pedersen
Posted on 07/03/2022 10:39:21
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Greate find! That explains the exception. Thanks for sharing the solution - I will see if we should add a check for that scenario so it will not take down the server.

 

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