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UserManagement Account Approval Error

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António Ramos
António Ramos
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Posted on 13/09/2016 15:40:53

Hi guys,

 

We are having a problem in one solution where the user only can accomplish to approve his account when click the second time in the approval url.

The first time we click in the link it redirect to <URL>/-1 and not the link with the approval key.

Screencast: http://screencast.com/t/45loFuOao3

DW version: 8.8.1.12

 

Best regards,

António Ramos

 


Replies

 
Oleg Rodionov
Posted on 15/09/2016 02:33:36
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Hi António,

 

I've tested the issue on our test environment based on 8.8.1.15 using my live mail account, all right, please see prrof - http://screencast.com/t/ioVfsavE3.

It seems to be issue of SendgGrid (as per your video I see you use the mail provider), have a look at https://sendgrid.com/docs/User_Guide/Settings/tracking.html 

So, first of all, check the feature using another mail account/address not based on smtp.sendgrid.com  or disable the tracking within you sendgrid account (if it's possible).

 

BR, Oleg QA  

 
António Ramos
António Ramos
Posted on 26/09/2016 10:50:44
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Hi guys,

We dig this and the issue was caused by same name pages and the url rewriting. 

Thanks,

BR,

António Ramos

 

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