Hey there,
One of our customers asked us if there's a way to create a smart search for users who have not logged in on the website yet, so they can send an e-mail reminder to them that the solution is available. I tried creating this smart search by using the parameter Last login time, using operator is and the standard value of Never. However if I do this, I get no results. If I look for users with the operator is not then I do get a result. So apparently for the never keyword to work, people have to be logged in in the past (which really is a catch-22).
I have the following questions:
- Is there another way to find the users who haven't logged in yet?
- How should I use the never keyword properly? Or is this perhaps a bug, if so when will it be repaired?
Thanks in advance for your help.
Kind regards,
Manon Wekking