We have a serial number search on our website to allow users to search for their computer, and download drivers:
https://www.boxx.com/support/technical-support#serial-num
In the right hand form, you would type in your serial number, and click submit. A serial number you can use for testing is: B181374
The file structure for the driver files is generated automatically, in the form DriverType/Motherboard/OperatingSystem/FileName.exe
This has worked well, with a few exceptions because of special characters. We caught most of those in our initial implementation, but are running into an issue with operating systems that have a plus “+” symbol in their name. This is a huge percentage of the files that are already on our website, and a huge percentage of the systems we sell, so changing all of the paths would be extremely difficult. Here’s an example of a link that is being returned:
As you can see, there’s a + sign toward the end of the string. It makes sense to me that this would return a 404, because the server is treating that as a space, instead of as a + sign. This is exactly what happens, even though the file is there (see the attached file).
I would think I could URL encode the link in the template, which would result in a link that would look like this (replacing the + with %2B):
This doesn’t work, for the completely opposite reason, the link doesn’t un-encode the %2B back into a + sign, so that the path would be correct.
Any ideas on why this would be happening, or what we could do to resolve it?
Thanks in advance!
Charles
