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Upgrade to 9.14.14 from 9.12.11

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Kevin O'Driscoll
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Posted on 24/05/2023 11:19:08

Anyone give some guidance on this error updating the licence during an upgrade?

[NullReferenceException: Object reference not set to an instance of an object.]
   Dynamicweb.Content.Management.Installation.get_LicenseChecksum() +241
   Dynamicweb.Content.Management.Installation.InitializeLicenseManager() +163
   Dynamicweb.Admin.GlobalAsaxHandlerProxy.Application_Start(Object sender, EventArgs e) +207
   Dynamicweb.Admin.Global.Application_Start(Object sender, EventArgs e) +92

[HttpException (0x80004005): Object reference not set to an instance of an object.]
   System.Web.HttpApplicationFactory.EnsureAppStartCalledForIntegratedMode(HttpContext context, HttpApplication app) +546
   System.Web.HttpApplication.RegisterEventSubscriptionsWithIIS(IntPtr appContext, HttpContext context, MethodInfo[] handlers) +171
   System.Web.HttpApplication.InitSpecial(HttpApplicationState state, MethodInfo[] handlers, IntPtr appContext, HttpContext context) +173
   System.Web.HttpApplicationFactory.GetSpecialApplicationInstance(IntPtr appContext, HttpContext context) +255
   System.Web.Hosting.PipelineRuntime.InitializeApplication(IntPtr appContext) +347

[HttpException (0x80004005): Object reference not set to an instance of an object.]
   System.Web.HttpRuntime.FirstRequestInit(HttpContext context) +552
   System.Web.HttpRuntime.EnsureFirstRequestInit(HttpContext context) +122
   System.Web.HttpRuntime.ProcessRequestNotificationPrivate(IIS7WorkerRequest wr, HttpContext context) +737

Best rgds


Replies

 
Shiwanka Chathuranga Dynamicweb Employee
Shiwanka Chathuranga
Posted on 24/05/2023 12:12:36
Reply

can you try REINSTALLING  License

https://doc.dynamicweb.com/get-started/introduction/installation/installing-a-license

 

 
Nicolai Pedersen Dynamicweb Employee
Nicolai Pedersen
Posted on 25/05/2023 08:51:42
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You also need to ensure that the app pool can write to /Files and that the server can access license.dynamicweb.com on http.

 
Fabio Monte
Posted on 07/03/2024 17:00:24
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I'm seeing the same error but on a local solution with IIS.

Even though I followed the steps in here https://doc.dynamicweb.com/get-started/introduction/installation/installing-a-license#11981 I wasn't able to go through the issue.

Is there any step I could follow further?

 
Nicolai Pedersen Dynamicweb Employee
Nicolai Pedersen
Posted on 07/03/2024 17:09:46
Reply

Hi Fabio

Have a look at these things:

  • What do you have in your /files? Remove all *.license files
  • Ensure that the webserver user have read access to the folder and the folder is not readonly
  • Ensure your local box can communicate with license.dynamicweb.com over http
 
Fabio Monte
Posted on 07/03/2024 22:12:42
Reply

Hi Nicolai

Thanks for the answer.

I've already done the first 2 points before but it didn't solve the issue.

For the third point, how do I setup communication to license.dynamicweb.com?

 
Nicolai Pedersen Dynamicweb Employee
Nicolai Pedersen
Posted on 08/03/2024 08:02:05
Reply

It is simply if you are able to access the URL from your box. But on a local box connected to the internet that should not be an issue - but sometimes DW is installed on servers that are not connected and will give the same problem.

What happens if you install a fresh DW 9.17? Can you add a license?

And do you get exactly the error message above?

 
Fabio Monte
Posted on 08/03/2024 16:17:43
Reply

I was able to install a fresh DW 9.17 copy without any errors.

I do also have other DW sites in IIS that did not had this issue, just this project specifically is giving this trouble.

 
Nicolai Pedersen Dynamicweb Employee
Nicolai Pedersen
Posted on 11/03/2024 08:38:37
Reply

And can you install a fresh 9.14 - and why are you not upgrading to 9.17?

I am pretty sure something is 'wrong' with your files folder - permission or readonly wise.

 

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