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Recover password issues

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Nuno Aguiar
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Posted on 22/12/2014 17:36:22

Hi,

 

We have a peculiar situation:

  • Doube opt-in for registration
  • User does not get first e-mail (SPAM or otherwise)
    • Account stays inactive
  • User tries do recover password, but since it's not active, nothing happens.

 

What to do? Do we need custom dev to do this, or should it be considered a bug?

using 8.5.1.9

 

Best Regards,

Nuno Aguiar


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Kristian Kirkholt
Posted on 23/12/2014 13:36:07
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This post has been marked as an answer

Hi Nuno

You are not able to get a Password on a "Inactive user" which makes sense.
So user needs to contact Website responsible or request a new user from website.

Mails lost in spam or otherwise after send from SMTP should not be considered as a bug in Dynamicweb.

Kind Regards
Kristian Kirkholt

Votes for this answer: 1

 

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