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Product teaser and description texts not saving

Henning Jensen

Posted on 04/05/2016 15:02:24

Hi.

I'm having problems saving the description (and teaser) text on a product. When i press save the text field is emptied.

The text has been saved somewhere as its in a hidden textarea box on the same page, im guessing its storing the history in a comma seperated string.

The description field has not been set as write protected in Management center.

Am i missing a setting or using somthing wrong?

Running version 8.8.0.4

Thanks

-Henning

Replies

Nicolai Høeg Pedersen

Posted on 04/05/2016 15:11:56

It could be a browser caching issue. Clear your browser cache and try again. It might be a js file from DW that needs to be reloaded or something like that.

Henning Jensen

Posted on 04/05/2016 15:15:11

I tried that but no luck.

There are also multiple people having the same issue on the site and its not a new problem.

Kristian Kirkholt

Posted on 04/05/2016 15:56:27

Hi Henning

Could you create a supportcase about this so we could look into the website from here.

Kind Regards
Dynamicweb Support
Kristian Kirkholt

Kim Søjborg Pedersen

Posted on 10/12/2016 10:38:07

Hi Kristian & Henning,

Did you solve this issue? I'm having the same problem going from a DW 8.7 to a 8.8.x.x and no matter what 8.8 I pick it's the same result. I have also tried the 8.9 but its the same, so I'm stuck with my 8.7 :)

Kim Søjborg Pedersen

Posted on 10/12/2016 11:07:18

this checkbox saved my day "Use provider based editors"

Henning Jensen

Posted on 12/12/2016 09:06:14

Yes the error was that it was using the old editor

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