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Insights session tracking and Cludflare proxy

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Thomas Larsen
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Posted on 17/12/2024 13:48:40

Hi,

After switching to Cloudflare Proxy we no longer get tracked sessions in insights.
Is there any settings that makes this possible again?

/Thomas
 


Replies

 
Nicolai Pedersen Dynamicweb Employee
Nicolai Pedersen
Posted on 18/12/2024 11:06:06
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Hi Thomas

Can you share a bit more information?

I cannot find a product called "Cloudflare Proxy" on Cloudflare website: https://www.cloudflare.com/application-services/products/

What have you setup? How did you set it up? What happens inside Dynamicweb - no tracking at all? Or missing IPs. What are you seeing or not seeing in the backend. Maybe share a screendump. Also share a dump of your tracking settings. And maybe even a link to the solution.

Thanks, Nicolai

 
Melissa Borgmann
Melissa Borgmann
Posted on 20/12/2024 23:50:06
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I believe we're experiencing something similar - many of the standard DynamicWeb session metrics are empty following the implementation of Cloudflare: 

 

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